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Dutch Customer Service Helpdesk - Tech Support (Remote)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Greece

Offer summary

Qualifications:

Fluency in Dutch and advanced English, Familiarity with iOS/MacOS preferable.

Key responsabilities:

  • Communicate with customers via multiple channels
  • Troubleshoot mobile devices, assist with account management
  • Escalate unresolved cases and ensure high customer satisfaction
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Plugged.HR
0 - 1 Employees
About Plugged.HR
Plugged.hr is a leading recruitment and staffing agency specializing in talent acquisition. With a team of dedicated recruiters, we strive to match talented individuals with top companies in various industries. Our goal is to help candidates secure their dream job and assist businesses in finding the perfect fit for their open positions. Plugged.hr offers a wide range of job opportunities for job seekers and personalized recruitment solutions for employers. Let us help you find success in your career or in building a strong team for your business. Connect with us today to learn more about our services.
See more Plugged.HR offers

Job description

Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in Dutch?
This is your chance to work as a customer representative for one of the Big Five IT companies!

We are really proud to see our collaboration with one of the Big Five information technology companies growing bigger and deeper. This is a great opportunity for you to join our Dutch customer experience team, to support customers from the Netherlands and Belgium, after following a complete training by certified instructors.

What you will do:
  • Communicate with customers via phone, chat & e-mail
  • Track and follow cases to ensure they closed in an efficient and timely manner
  • Maintain high customer satisfaction, representing a major brand
  • Provide troubleshooting for mobile devices (mobile phones, tablets & more)
  • Assist customers to manage/secure their account & passwords
  • Set-up repairs for hardware-related issues
  • Escalate unresolved cases by contacting 2nd level support Interaction Experts
  • Maintain high customer satisfaction
What you will bring:
  • Fluency in Dutch
  • Advanced English knowledge
  • Familiarity with iOS and/or MacOS, or comparable technology, is preferred
  • Great communication skills
  • Prior customer support experience would be an advantage
  • Strong troubleshooting skills
What we offer:
  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
  • Competitive monthly salary + 2 extra salaries per year
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • Work for a Great Place to Work-Certified Company that fosters diversity.

INTERESTED? PLEASE SEND A MESSAGE TO APPLY OR DISCUSS 100+ MORE JOB POSITIONS

Required profile

Experience

Spoken language(s):
DutchEnglish
Check out the description to know which languages are mandatory.

Hard Skills

IOS DevelopmentCustomer Service TrainingLanguage Education

Other Skills

  • Diagnostic Skills
  • Verbal Communication Skills
Are you interested?

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