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Support Team Lead

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Ukraine

Offer summary

Qualifications:

4+ years experience managing support teams for back-end software, Experience as a support engineer in production environments, Linux knowledge: log analysis, regex, processes, Fluent English, Knowledge of SQL and FIX protocol.

Key responsabilities:

  • Manage a global team of 5+ support engineers
  • Monitor financial systems and interact with customers
  • Resolve technical issues and coordinate with the Development group
  • Perform configuration changes and document troubleshooting steps
  • Create procedures, use KPIs, manage team's work
Fluent Trade Technologies logo
Fluent Trade Technologies Computer Software / SaaS SME https://fluenttech.net/
51 - 200 Employees
About Fluent Trade Technologies
Established in 2011, Fluent Trade Technologies is the world's fastest financial technology provider, offering a comprehensive, turn-key solution for automated trading systems and brokers. Certified with over 100 FX trading venues representing over 95% of FX liquidity, Fluent Trade Technologies delivers an end-to-end solution through a unified API for both Maker and Taker, enabling its customers to focus on their core businesses. Fluent’s customers transact billions of dollars daily through its ecosystem, leveraging the company’s expertise in data processing, trading, large database warehousing, data distribution, monitoring and pre trade risk management solution for FX Prime Brokers and their hedge fund customers. We hiring in multiple location - explore our open positions: https://www.comeet.com/jobs/fluenttech/E5.00E
See more Fluent Trade Technologies offers

Job description

Description

Fluent Technologies is a leading system integrator & hosting provider specializing in the delivery of ultra low-latency strategy and market data solutions for the Financial Industry.

Please visit us at www.fluenttech.net

Support Team Leader job description

Fluent supplies ultra-low-latency engines for Tier-1 banks globally. As a team leader in the support team you will be hands-on support while also managing a team of 5 + support engineers worldwide. The team will support both technical and non-technical end-users. Scripting and documentation projects will also be included.

The team will:

  • Monitor an operational financial system
  • Interact with customers in Europe as tier-2/3 support
  • Take ownership of technical issues, and work with our Development group to resolve more advanced issues when necessary.
  • Perform configuration modifications, Documenting troubleshooting and problem resolution steps


The Team leader will: 

  • Create and enforce procedures and methodology
  • Create and use KPIs and reports
  • Manage the team’s work (tasks, response times, shifts etc)
  • Do some hands-on work, and a few shifts
  • Work closely with customers and R&D


Desired Skills & Experience


  • Experience of 4+ years in Managing a support team for a back-end software
  • Linux knowledge: analyze logs , regexp, processes 
  • Experience as a support Engineer for production environments 
  • Excellent English



Advantage

  • Basic SQL
  • Financial background: FIX protocol, FX trading, 
  • Scripting: one of bash, python, Perl, Cshell
  • Basic Network knowledge, telnet, TCP/IP 
  • Experience with ServiceNow
  • Experience with Jira, Jenkins
  • Experience with SVN
  • Experience with C++

Required profile

Experience

Industry :
Computer Software / SaaS
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

ServiceNowLinux ScriptingNetwork TheoryC++ ConceptsLinuxJIRASvn Server

Other Skills

  • Leadership Development
  • Verbal Communication Skills
  • Team Effectiveness
  • Open Mindset
  • Team Management
Are you interested?

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