Offer summary
Key responsabilities:
- Provide frontline support for users.
- Assist with integration and troubleshoot issues.
- Optimize workflows and processes.
- Conduct data reconciliation and documentation development.
🎉🚀 Alleo is on the lookout for a dynamic and tech-savvy individual to join our team as a Customer Operations & Support Representative! 🚀🎉
At Alleo, we empower companies to provide their employees with flexible and personalized benefits. Our mission is to make a positive impact on people's lives. By collaborating with employers and benefit partners, we strive to enhance the well-being of employees and, ultimately, contribute to the well-being of an entire generation.
We go above and beyond to ensure our users are not just satisfied, but absolutely delighted! We turn hiccups into opportunities to create fantastic customer experiences. If you possess a strong passion for exceeding expectations and prioritizing user satisfaction, then this is the perfect opportunity for you!
About the role:
Your role will be the frontline support for our amazing users, both employees and employers. In addition, you'll work closely with employers to make sure their HR/Payroll systems work seamlessly and troubleshoot integration-related issues.
That’s not all, you will have the opportunity to apply your operational expertise in optimizing workflows and processes, making a positive impact. Making things better and improving the overall customer experience will be your mission, and we can't wait to see the positive impact you'll have!
‍💻 Here’s what you’ll be doing:
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