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Sr. IT Support Engineer

Remote:

Full Remote

Contract:

Full time

Salary:

70 - 90K yearly

Experience:

Senior (5-10 years)

Work from:

Suriname

Offer summary

Qualifications:

Bachelor's degree or relevant work experience, 5+ years of technical support experience, Experience with MS Office, Zoom, DocuSign, Start-up and healthcare technology experience preferred, Customer-facing and presentation skills.

Key responsabilities:

Client and internal technical support
Troubleshooting software/hardware issues
Training, setup, and account creation
Collaborating with teams for product development
Being part of operations and analytics

PeopleConnect Staffing https://www.peopleconnectstaffing.com

2 - 10 Employees

See more PeopleConnect Staffing offers

Job description

Description

Sr IT Support Engineer

Location: Remote (US)

Salary: $70K - $90K

Our client’s telehealth platform connects physicians with their chronic pain/SUD and obesity patients daily by tracking medication compliance and care plan adherence through an easy-to-use, clinically validated app. They provide physicians with detailed patient insight, a HIPAA-compliant clinical dashboard, and tools for medication monitoring.

They are looking for a Sr IT Support Engineer to join their growing team. This is a full-time position and can sit remote anywhere in the US.

As the Sr IT Support Engineer, you will assist in the following areas:

Client Support

Respond to Client issues/feature requests
Log trouble tickets to resolution (allowing us to review requests, find consistent pain points)
Work with managed services team on Level II/III issues
Support onsite client staff as they train and setup sandbox environments

Internal Support

Troubleshoot software and hardware issues
Format Excel worksheets
Set up DocuSign, Zoom meetings, etc.
Answer all technical related questions

Training and Sales Support

Handle initial sales calls as sales team expands; TSC available for later presentations or big opportunity calls
Provide coverage for trainings when others are not available

Operations

Setup new client and assets for various company branding
Customize collateral
Create sandbox/live environments
Account creation
Internal employee onboarding, software setup, email & other accounts, etc.

Analytics / Product Development

Ad-hoc answers to staff queries
Attend Dev Team scrum meeting
Assist with building product backlog based on incoming/staff requests

As the Sr IT Support Engineer, your background should include:

Bachelor's degree highly preferred, or equivalent relevant work experience.
5+ years of experience in technical support roles.
Experience working with technologies such as MS Office, Zoom, DocuSign, etc.
Start-up experience preferred.
Strong preference for experience in healthcare technology companies.
Experience being customer-facing and presenting to customers and senior management.
Basic analytic and SQL knowledge preferred.