ServiceNow Business Analyst

Who We Are

Known for being a Best Place to Work and a People First company, IronArch Technology is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in providing innovative solutions and world class services to Federal Government clients. 

Our employees have voted us as a 'Best Place to Work' 8 times and we are an INC 5000 recipient for being one of the fastest growing businesses in the United States.

Our Values: People First, Servant Leadership, Deliver and Inspire Excellence, Do the right thing! 

What You’ll Do

A ServiceNow Business Analyst must have knowledge in how to plan, analyze and evaluate the effectiveness and efficiency of IT Services, leveraging best practices (i.e. ITIL). Must be able to use qualitative and quantitative analytical skills to assess the effectiveness of current IT processes, including defining “to be” processes, and detailed requirements, to achieve program milestones. Senior BA should understand “out of the box” functionality and capabilities of ServiceNow, including basic ITSM (IT Service Management) application understanding and Service Level Management. 

Other Key Responsibilities: 

• Supporting recommendations for suggesting and implementing ITIL best practices into daily operations
• Participate in requirements gathering sessions to gather and process information
• Defining metrics and creating reports to justify suggestions and recommendations
• Perform analysis and assessments to identify gaps in current processes 
• Attend daily standups for continuous engagement with key stakeholders

• Bachelor's or Associate's degree in computer science, information technology, engineering or business administration experience or equivalent experience
• Hands-on experience with ServiceNow
• Experience with Performance Analytics/reporting in ServiceNow
• Proficiency in understanding ITIL concepts
• Experience working in an Agile Development environment
• Analytic and problem-solving skills.
• Strong organizational skills
• Strong communication skills
• Experience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, Visio, SharePoint, etc.
• Soft skills are key: communication, ability to manage workload, ability to tracking and verbalize project status, and ensure data completeness and accuracy in a large-scale project.
• 5 years experience in IT Service Management 
• Ability to obtain a Public Trust clearance (US Citizenship or Green Card required)
• ITIL Foundations certified 

Preferred Qualifications:

• ServiceNow Certified Systems Administrator
• Experience with reporting and forecasting tools

Why IronArch Technology?

• Awarded Best Place to Work 8 times!
• Competitive compensation and market-leading bonus opportunities
• Medical, dental and vision benefits where a significant portion of the premium is subsidized by IronArch. For qualifying high deductible health plans, IronArch also contributes towards a Health Reimbursement Account to cover eligible medical expenses
• Company-provided healthcare concierge assistance to help explain your coverage in plain language; help you find, choose, and schedule quality care; and address billing, benefit, or claims concerns, potentially saving hours of your time
• 401(k) retirement plan where the company contributes dollar for dollar up to 3 percent, and 50 cents on the dollar for the 4th and 5th percent with immediate entry and immediate vesting
• 20 days of PTO accumulated per calendar year
• 11 paid holidays
• Bereavement, jury duty, parental (maternity/paternity/adoption), and military leaves
• Sabbatical programs
• Company-paid short- and long-term disability
• Company-paid life insurance
• Voluntary life, accidental and indemnity income replacement benefits
• Professional development reimbursement
• Health club reimbursement
• Matching donation program and annual philanthropic activities 
• Pet insurance
• And more!

Apply today to learn why IronArch Technology has been recognized as “Best Place to Work” for 8 years!

IronArch Technology is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.