About Sound:
Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe.
Sound Physicians offers a competitive benefits package inclusive of the items below, and more:
- Medical insurance, Dental insurance, and Vision insurance
- Health care and dependent care flexible spending account
- 401(k) retirement savings plan with a company match
- Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
- Ten company-paid holidays per year
About the Team:
Sound Physicians is a physician-founded and led medical practice providing services across the acute episode of care - through emergency medicine, critical care, hospital medicine, anesthesia, telemedicine and physician advisory services. Our clinicians and business colleagues are committed to improving outcomes for patients and hospitals through a proven performance management model. We strive to be the practice of choice for providers and the partner of choice for hospitals across the country.
The Manager of Performance Management and Analytics (Manager of PMA) reports to Senior Director of Performance Management and Analytics or designee and is a key member of Sound Performance Management Team, bridging the gap between data and clinical and business leaders, supporting specialty and regional leadership teams across the nation in determining requirements, and deliver data-driven recommendations and reports to drive clinical and operations excellence.
About the Role:
The Manager of PMA is knowledgeable of Sound’s business intelligence platforms, Sound’s Way of Management, the organization’s strategic goals and objectives, as well as region-specific and specialty projects and processes. The role conducts analyses to support leadership in the telling of compelling stories based on data, and also provides analytics to inform decisions and assess alternative solutions as needed.
Daily work includes analyzing data and creating new models to support Sound’s regional leadership's planning, management and decision making. This work also includes outlining problems and opportunities, creating the business case to illustrate the impact of a decision or its alternatives on profitability, efficiency, and patient care.
This position contributes to the success of the organization by ensuring a foundation of high quality data, self-initiating analyses that improves clinical performance and business operations, while balancing a multitude of complex work assignments.
The Manager of PMA fully understands and adheres to the standard, best practices established by the SVP of Performance Management and Sr. Director of Performance Management & Analytics.
The Details:
In this role, you will be responsible for:
- Acting as a subject matter expert for Sound’s business intelligence tools, educating and supporting regional teams in the interactive use of the platform and enable self-service
- Performing deep dive analyses, identifying concerning clinical or operational trends, providing insights to regional leadership team, collaborating with field leaders and clinical performance nursing team to drive improvements in operations and clinical performance at sites
- Participating in the development of and execution of corrective action plans, involving defining performance metrics, sourcing additional data beyond Sound’s BI platform, analyzing performance trends, and delivering insights to regional leadership team to aid in formulating corrective strategies
- Creating comprehensive operational and financial models. This includes, but is not limited to, detailed impact assessments based on changes in market strategies, alternative pricing structures, expansion of clinician and support staffing, joint venture analysis, new clinical specialty development and incentive compensation mechanisms
- Collaborating with the assigned regional staff accountant, regional director of operations and finance team to ensure the accuracy and timely production of physician bonus payments and invoices
- Reviewing monthly financial reports, identifying and understanding variances, and participating in discussions for corrective action plans as it relates to clinical operations performance
- Supporting the regional leadership and business development teams by providing demonstrations of business intelligence platforms with specific use cases of value to the prospective partner and applying data and analytics expertise to enhance the sales process
- Interfacing with partner hospital administration as directed and when needed
- Collaborating with Enterprise Data Management team on ongoing data quality control
- Critical Thinking: The ability to be proactive; anticipate needs; ability to make good decisions with incomplete, ambiguous information
- Strategic thinker: Demonstrates the ability to look at the big picture and proactively develop a plan of action
- Resourceful: Proactive willingness to utilize available information and tools to figure things out
- Adaptable: Demonstrates flexibility and a willingness to change as circumstances evolve
- Collaborative: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process
- Teamwork: Demonstrates the ability to pull people together into highly effective teams along with ability to work in a highly matrixed organization
- Communication: The ability to speak, write, and listen clearly and consistently
- Relationship Building and Maintenance: The ability to create and nourish healthy, strong relationships, as the face of Sound
- Intellectually curious: Demonstrates a genuine interest in learning new things and wants to know the reason “why” behind the way things are done
- Bachelor's Degree in Business Administration, Finance, Economics or technical field
- Proficiency with Microsoft Office Suite, particularly Excel and PowerPoint
- Excellent understanding of data structure
- Strong data quality assessment skills
- 2 years of experience in data and analytics
- Experience with developing presentations for executive audiences
- Experience with business intelligence and data visualization tools (tableau, Power BI)
