DevOps, Program Manager

Job Title: DevOps, Program Manager

Location: Remote, US (Preferred EST/CST)

Job Type: Permanent, Full Time

About Us

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.

About the Role

The Program Manager will deliver transformation across multiple complex technology initiatives. The role will require the effective coordination of the program projects and management of their interdependencies, including oversight of any risks and issues which may arise to support the organizations strategic objectives. It includes the co-ordination of the new capability for the business to enable effective change and realization of projected benefits as well as maintenance and supplier and stakeholder management of ongoing program. The role will require the effective budget management of our program initiatives.

Key Position Responsibilities include:

• Define and agree the program structure to support the Company’s strategic objectives
• Develop and maintain detailed program plans with clear timelines and milestones
• Continuously evaluating vendors and vendor products for financial and people risk, as well as regulatory compliance, and take appropriate steps to mitigate
• Management of key business partners across multiple functions
• Program governance and monitoring of progress helping to support delivery of the defined outcomes and effective adoption of change
• Identifying and flagging risks and issues and initiating appropriate corrective action where risks to delivery are identified
• Provide content to ensure the program is well understood & supported in the wider community and colleagues are engaged throughout the change journey
• Engage internal and external stakeholders such as users, customers or suppliers to fully benefit from the delivered products, services and changes

Required experience and qualifications:

• A bachelors degree in IT or relevant similar experience
• Experience with DevOps, cloud/ hosting operations (Azure)
• Extensive experience in IT with substantial experience in establishing and delivering progressively larger and more complex projects
• Demonstrable experience leading and delivering on technology initiatives with wide scale business adoption and benefits
• Experience managing stakeholder, internal customers and external vendors, relationships for program delivery
• Experience with Agile or Scrum methodology advantageous

Required skills and competencies:

• Exceptional relationship building and stakeholder management skills
• Experience working with Global teams
• Ability to challenge others and hold stakeholders to account
• Ability to create and present metrics, reports, and dashboards
• Confident and clear communicator (verbal and written)
• Proactive and solution oriented

Working for us

At Cyncly, we’re a global family that collaborates with humility and respect for one another. With more than 2,300 employees around the world, we not only recognize our diverse perspectives, we champion our different outlooks and firmly believe it to be what makes us better together.

You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.

Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles.

That’s who we are: A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that’s dedicated to making our customers better. Come join us.