Join us for a fulfilling career that offers remote work flexibility with the choice to work in Washington, D.C. Enjoy a comprehensive benefits package:
Health, dental, vision, HRA
Short & long-term disability, life insurance
Mental/physical/ergonomic reimbursements
Cell phone and internet support
Professional development funding
24 PTO days + 12 holidays + a Winter Holiday Break
Retirement plans + employer contributions
Organization
The Smart Electric Power Alliance (SEPA) helps all electric power stakeholders accelerate the transformation to a carbon-free electricity system. SEPA concentrates our focus on the following areas to maximize impact: Transportation, Storage, Resilience, Emerging Technology, and Policy.
SEPA delivers value to our members through research, education, events, working groups, peer engagements, and member projects. We facilitate collaboration, develop innovative strategies and guidance for regulatory and business innovation, and provide actionable solutions for our members and partner organizations. For more information, visit www.sepapower.org.
Position
The Director, Utility Engagement provides leadership on all aspects of SEPA’s membership strategy related to utility members, including engagement, retention, and recruitment. They are responsible for developing and implementing action plans intended to achieve organizational and program goals while building, maintaining, and deepening SEPA’s utility relationships. The Director is also responsible for securing non-dues revenue related to event sponsorship and registrations, professional development workshops, executive packages, and other products. As an integral part of the SEPA Membership leadership, the Director works collaboratively with colleagues across the team and organization to leverage team strengths and ensure member offerings that align with the organization’s mission and utility member needs.
The salary range for this position is $115,000-$130,000 with the target range being around $122,000 based on experience.
Responsibilities and Key Impact Areas
- Develop and implement action plans to increase utility member retention and engagement based on membership strategy and KPIs.
- Develop and implement recruitment action plans and campaigns to grow utility member membership based on membership strategy and KPIs.
- Establish and cultivate relationships with utility members, ensuring effective use of SEPA membership and benefits.
- Serve as department liaison in helping other teams strategize utility member engagement in the development and execution of SEPA’s offerings related to research, events, RE+, and communications.
- Oversee the effective onboarding of all new utility members, including creation and management of utility member journeys.
- Represent SEPA at industry conferences, functions, and member/prospecting visits to drive retention and recruitment.
- Present SEPA’s membership value proposition to top-level executives and decision-makers.
- Responsible for ensuring the membership database is accurate and up to date with utility accounts and respective contact information.
- Works with Senior Leadership to develop annual Membership goals including dues and retention.
- Serve as the primary contact for utility members, addressing inquiries and resolving issues.
- Facilitate collaboration among members through events, working groups, and peer engagements.
- Conduct regular check-ins with members to assess satisfaction and identify opportunities for improvement.
- Supervises and provides day-to-day management of the Utility Engagement Manager.
- Contribute to the strategic and annual operating plan, ensuring alignment with organizational goals.
- Other duties as assigned.
Qualifications
- Bachelor's degree or equivalent experience.
- 7-10 years of related experience in membership, business development, or utility engagement.
- Demonstrated utility industry knowledge and engagement experience.
- Proven track record of developing and implementing successful membership strategies.
- Excellent relationship-building and interpersonal skills.
- Strong presentation and communication skills, with the ability to engage top-level executives.
- Demonstrated experience with association management systems.
- Experience in the electric power or energy sector is highly desirable.
- Ability to travel up to 25%.
Attributes
- Strategic Thinker: You have the ability to develop and implement long-term plans aligned with organizational goals and transition goals into actionable plans.
- Relationship Builder: You are skilled in establishing and maintaining mutually beneficial relationships.
- Gifted communicator. You have exceptional oral and interpersonal skills. Your communication is clear and engaging. You adjust your message to the audience and intuitively know how to best deliver a message.
- Skilled project manager. You are organized, demonstrate superb time management, know how to effectively prioritize work, and wisely allocate and optimize resources.
- Innovative: Ability to develop creative solutions and strategies.
- Data-driven and results-focused. You are an active learner, actively seeking out new knowledge and ideas. You are naturally curious, unafraid to acknowledge your mistakes, and open to new input and improvement.
- Proactive and self-motivated. You think ahead and anticipate challenges, taking the initiative to drive projects forward, and leading projects with minimal supervision. You work effectively on a team and independently and find the resources you need to get the job done.
- Strong attention to detail. You take responsibility for every element of your work, honoring your deadlines, and understanding the vital importance of delivering high-quality work on time.
- Collaborative work-style. Your work style supports and complements the efforts of others. You listen well and are adept at convening groups, lowering barriers, building consensus, and finding common ground and agreement on the path forward.
What’s Attractive to the Right Candidate?
- Your work will help accelerate our nation’s transformation to a carbon-free electricity system.
- You will enjoy working in a collaborative and highly supportive environment with a great team of trustworthy and approachable colleagues. You will experience a culture driven by these organizational behaviors:
- Adaptability - Be flexible and capable of change to achieve maximum impact.
- Innovation - Drive new understanding & methods to grow ambitiously as an organization and as individuals.
- Comradery - Work hard and have fun.
- Humility - Start with questions, rather than answers. Explore all sides of an issue.
- Ownership - Think and act like owners of SEPA. Hold ourselves and each other accountable for our shared success.
- Transparency - Communicate honestly, frequently, and openly.
Diversity, Equity, and Inclusion
SEPA is committed to creating a diverse environment and is an equal-opportunity employer. Employment is based on personal capabilities and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other protected class as established by applicable law.
ADA Requirements and Disclaimer
This position description generally indicates the nature and levels of work, knowledge, skills, abilities, and other essential functions as covered under the Americans with Disabilities Act expected of an incumbent. This role requires the ability to use standard office equipment and learn new software applications as necessary. This is a largely sedentary role; however, some traveling may be required. This position description is not designed to cover a comprehensive listing of activities, duties, or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
