We are currently recruiting for an accomplished Customer Engagement Manager (KAM) to take an immediate assignment covering the South East of Netherlands.
In this role your main tasks will include:
• Leads the design and implementation of digital projects
• Creation and execution of multichannel dialogues with customers
• Ensures the HCP has accurate in-depth information which can be reflected in
guidelines
• Orchestrates 3M+(s) activities which create a partnership between the
customer and Vifor Pharma
• Acts as the voice of the customer to the 3M team to create value-adding
materials and services
• Plans & executes virtual and F2F meetings
• Builds and constantly develops in depth knowledge and expertise in key
therapeutic areas at physicians’ level
• Works 80% of time in focus TA’s
• Is able to interact with MSL’s on a medically equal level in the execution of
projects and tasks
Main responsibilities:
• Customer satisfaction
• Development and execution of digital activities according to plan
• Full responsibility of all stakeholders in the account
• Total product portfolio Vifor Pharma
• Acting as the Orchestrator in the account for the cross functional team
• Customer centric patient focused
Minimum Requirements
• Strong scientific/medical knowledge on Bachelor’s/Master’s level
• Has worked in a role with a substantial Medical and Market Access component
• Digitally excellent versed
• Business/Commercial orientation/acumen
• Very strong customer focus: demonstrated ability to create win-win partnerships
• Project Management where tangible success has been achieved
• Solid understanding of the complexity and dynamics of the Dutch healthcare
market
Preferred Requirements
• Minimum 3 years of experience in the pharmaceutical industry
• Worked in a role where they have assessed and made trade-offs between
accounts
• Experience with optimized usage of products and services to benefit the
appropriate patients