RHSS - Rehabilitation Service Specialist

Who we’re looking for  

Role: Rehabilitation Service Specialist (RSS)  

Status: Permanent Full-Time (37.5 hours/week)  

Location: Work from Home in Atlantic Region 

Like Lifemark, you believe in the power of work to transform lives. As a Rehabilitation Service Specialist (RSS), you’re part of a team that delivers a wide range of rehabilitation services to veterans of the Canadian Armed Forces and their families. We are an organization of driven and passionate people who are working together to make a difference in the lives of Canadian Veterans and their families. We provide support, care, and recognition that Canadian Veterans and their families deserve.  

Lifemark’s Rehabilitation Services and Vocational Assistance Program (RSVP) is delivered on behalf of Veterans Affairs Canada and in partnership with WCG. The RSS is the single point of contact for Participants throughout the entire program. The RSS role is critical in establishing trust and building rapport with the Participant through timely effective communication, pro-active case management, and expert ability to plan.  

As an expert on developing comprehensive rehabilitation plans, you make a difference at the personal and community level by ensuring Veterans achieve their optimal wellness and receive the best support possible.  

What you’ll do  

• Determine required rehabilitation assessments to further assess Participant’s capacity for improvement and clarify rehabilitation needs and coordinate as required  

• Ensure services and plans are needs-based, goal-oriented and align to program mandates of improving the six functional domains of well-being and reduce/eliminate barriers to re-establishment and are safe, cost-effective and of high quality  

• Develop thorough Rehabilitation Plan for program Participants in consultation with the Participant, their family/caregiver, Rehabilitation Service Professionals (RSPs) and the Veterans Affairs Canada (VAC) Case Manager  

• Act as the service integrator, collaborating equally with medical, psycho-social and vocational RSPs delivering services to participants  

• Empower Participant to problem-solve by exploring options of community-based interventions and resources to achieve desired outcomes  

• Identify barriers or risk factors contributing to suboptimal outcomes and pro-actively develop and implement strategies  

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What you bring 

• A bachelor's degree in Psychology, Counselling, Rehabilitation, Social Sciences, Health Services, Human Services, or a related field 

• and one of the following:  

• have five (5) years of experience in case management; or  

• have or are working toward a health professional designation (Registered Social Worker, Kinesiologist, Occupational Therapist, Physical Therapist, Registered Nurse (must be registered or have the ability to become registered); or  

• have or are in the process of obtaining a Certified Vocational Rehabilitation Professional (CVRP or a CVRP-F); OR in Québec, Career Counsellors registered with the Ordre des conseillers et conseillères d'orientation du Québec  

and:  

• A minimum of one (1) year experience in the direct provision of medical, psycho-social or vocational rehabilitation services including conducting assessments and making recommendations to support a comprehensive plan  

• Experience working with persons living with mental or physical health problems creating barriers in life 

• Employment conditional on obtaining federal security clearance – Reliability Status. • A reliable vehicle and the ability to travel  

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Preferred Criteria 

• Bilingual (French / English)  

• Experience working with employers, community resources, and training institutions  

• Preference given to qualified former CAF members  

If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYHOW! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals. 

Why choose Lifemark? 

• Work from home and earn a competitive starting salary of $75,200.00  

• Comprehensive and flexible health and dental choices with Flex benefits  

• Lifemark Employee Assistance Program 

• Shoppers Drug Mart Employee Discount (30%) 

• Employee Stock Purchase Plan (25%) 

• Paid vacation and Wellness days 

• Annual continuing education allowance of $1500 (applicable towards credential or designation fee) 

• Goodlife Fitness Corporate Discount Gym Membership 

• Ongoing internal training and development with opportunities for mentorship  

• A diverse and inclusive workplace with a track record of high employee engagement and teamwork 

• Nationally recognized brand with a strong digital presence