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Account Manager Specialist Gaming Based in Paris or Remote

Remote: 
Full Remote
Contract: 
Full time
Work from: 
France, Indiana (USA), Oregon (USA)

Offer summary

Qualifications:

Passion for gaming industry., Customer support experience., Knowledge of common tools and platforms., Problem-solving and creative thinking skills., Familiarity with CRM and ticketing systems is a plus..

Key responsabilities:

  • Analyze customer data and trends.
  • Maintain product knowledge, assist with setup.
  • Upsell services, develop launch plans.
  • Daily KPI management, oversee accounts.
  • Troubleshoot technical issues, collaborate across departments.
International People Solutions B.V. logo
International People Solutions B.V. Marketing & Advertising Small startup https://www.internationalpeoplesolutions.com/
1 - 10 Employees
About International People Solutions B.V.
IPS is a recruitment consultancy, a human sized international search & selection consultancy made up of highly experienced and internationally connected industry professionals. We specialise in international recruitment and are currently operating in 🇳🇱 🇦🇺 🇨🇦 🇸🇬 🇲🇾 🇬🇧 🇪🇸 🇨🇳 🇰🇷 🇺🇸 🇯🇵 🇿🇦 🇲🇽 🇸🇪 🇮🇩 🇻🇳 🇩🇪 🇦🇪 🇨🇿 🇹🇭 🇲🇹 🇵🇭 🇵🇹 🇧🇷 We strongly believe in genuine long-term partnerships and offer a first class service across industries with a focus on getting the best relationship and the right results. As part of our culture we like to give our service a personal touch; we work outside of business hours to guarantee confidentiality and flexibility. Our aim is to the business partner of choice for both candidates and clients by focusing on quality and not on quantity. We work 7 days a week to offer a first class service to every single candidate and we’re proud to hold a 4,9 star rating on Google with over 500+ 5 star reviews. ► Social Media ▬▬▬▬▬ Vimeo: vimeo.com/internationalpeople Facebook: www.facebook.com/internationalpeoplesolutions TikTok: www.tiktok.com/@internationalpeoples ► Want to apply? ▬▬▬▬ To guarantee your privacy & the best candidate experience, we only accept applications www.internationalpeoplesolutions.com and always follow up within max. 48 hrs.
See more International People Solutions B.V. offers

Job description

We are in search of an Account Manager Specialist within the Gaming industry, tasked with delivering exceptional customer support to our gaming clients, ensuring a positive experience with our services. This role entails interacting with customers through multiple channels, addressing issues, answering inquiries, and providing support. The position also involves learning and operating on diverse platforms. The ideal candidate will possess a genuine passion for gaming, excellent communication skills, and the ability to thrive in a fast-paced, dynamic environment.

  • Analyze customer data for trends.
  • Maintain deep product knowledge.
  • Assist with setup and navigation.
  • Upsell services and manage clients to targets.
  • Develop launch plans for new accounts.
  • Daily KPI management for clients.
  • Oversee accounts of publishers and advertisers.
  • Troubleshoot and offer technical assistance.
  • Collaborate across departments to meet customer needs.
  • Cultivate and maintain customer relationships.
  • Strong communication skills with the ability to empathise with customers.
  • Passion for gaming and experience in the gaming industry.
  • Experience in customer support or a related field.
  • Familiarity with common customer support tools and platforms.
  • Ability to work both independently and in a team environment.
  • Excellent problem-solving skills and creative thinking for solutions.
  • Ability to manage multiple tasks and prioritise effectively.
  • Familiarity with CRM and ticketing systems is a plus.
  • Collaborative and positive team environment.
  • Compensation based on experience, with bonuses for on-time deliveries.
  • Personal improvement plan and on-the-job assistance.
  • Multiple workspaces and a creative, excellent environment onsite.

Required profile

Experience

Industry :
Marketing & Advertising
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Hardware TroubleshootingData AnalysisUpsellingCustomer SupportMicrosoft Dynamics CRMCustomer EmpowermentAccount Management

Other Skills

  • Prioritization
  • Verbal Communication Skills
  • Creative Problem Solving
  • Team Effectiveness
  • Analytical Skills
Are you interested?

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