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Customer Success Manager

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Australia

Offer summary

Qualifications:

2+ years experience with global customers/partners, Customizing corporate software, problem-solving mindset.

Key responsabilities:

  • Manage customer portfolios and assist partners with system launch and support
  • Coordinate subscription renewal process, offer partner support and conduct health check meetings

Creatio logo
Creatio
501 - 1000 Employees
About Creatio
Creatio is a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom. Millions of workflows are launched on our platform daily in 100 countries by thousands of clients. Genuine care for our clients and partners is a defining part of Creatio DNA. Creatio offerings include a no-code platform (Studio Creatio), CRM applications (marketing, sales, and service), industry workflows for 20 verticals and marketplace add-ons. We help our customers digitize workflows, enhance customer and employee experiences, and boost the efficiency of commercial and operational teams. Creatio is recognized as a Leader and Strong Performer in multiple Gartner and Forrester reports. Creatio products receive raving end-user reviews on peer-to-peer portals. Our customers enjoy the freedom to own their automation. Freedom is provided through unlimited customization, the ability to build apps without a line of code, and a universe of ready-to-use templates and connectors. Our platform empowers knowledge workers to build applications with no-code while increasing organizational capacity. We believe in genuine care. We build sincere relationships with our clients and partners by giving a hand first and then thinking about business, communicating transparently and openly, and listening, adjusting and bringing value. Creatio is an American company headquartered in Boston, MA. We have 700+ employees in six offices and a local presence in 25 countries. Creatio has long-lasting relationships with some of the world’s most successful organizations including AMD, Bayer, Kraft Heinz, Visteon, Société Générale Group, BNP Paribas Group and many others. Creatio partners with 700 GSIs and local integrators. Our culture is about genuine care for our clients and partners, passion, going the extra mile and staying positive.
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Job description

Creatio Company is a global vendor of one platform to automate industry workflows and CRM with no-code and maximum degree of freedom. With a global team of 700+ dedicated professionals, 700+ partners, and thousands of customers, Creatio operates in 100+ countries worldwide.

Currently, we are looking for a Customer Success Manager. The position includes partner & customer portfolio management, assisting partners with new customers' system launch and support, and coordination of the subscription renewal process.

The role can be remotely based in any location in Australia.

Required Skills And Qualifications

  • 2+ years of experience working with customers or partners globally
  • Experience in customizing corporate software
  • Problem-solving mindset, experience in managing complicated situations, including working with objections, negotiation skills

Will Be An Advantage

  • Experience in customizing CRM, BPM, and ERP systems
  • Project Management skills

Your Impact

  • Building trusted relationships with all partners and key customers
  • High-quality partner and customer portfolio management
  • Assistance in project evaluation, as well as in the technical brief and analytics preparation
  • Partner support during system implementation, organization of technical consultations
  • Conduct regular health check meetings to discuss customer satisfaction levels process the feedback
  • 100% renewal of all Creatio subscriptions upon their expiration
  • Advising customers and partners about new Creatio features and product backlog

What You Should Expect From Us

  • Powerful award-winning product
  • Collaborative environment. Our corporate culture encourages the exchange of experience and knowledge, readiness to help, and mentoring
  • Limitless opportunities for career development. We organize plenty of external and internal trainings. Each employee has an individual professional and career growth plan

If you are interested, please submit your CV at recruiter@creatio.com or apply online

Info about the company: www.creatio.com

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Portfolio ManagementMicrosoft Dynamics CRMProject ManagementERP Systems Knowledge

Other Skills

  • Verbal Communication Skills
  • Negotiation
  • Problem Solving
  • Relationship Building
Are you interested?

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