Customer Support with Slovak language - homeoffice

• Remote work in Greece - Equipment provided
• Work Schedule: Working schedule is on rotating shifts, Monday-Friday: 09:00-19:00 (Greek time - 8h/day, 40h/week, 5 days/week)

You will be working for a project supporting clients of an American multinational technology company headquartered in Cupertino, California. It is the world's largest technology company by revenue, with US$394.3 billion in 2022 revenue. As of March 2023, it is the world's biggest company by market capitalization.
Your Responsibilities:

• Responding to customer inquiries regarding products, such as warranty issues, recalls, or problems with the products.
• Troubleshooting problems with customer's service, providing guidance and instructions on how to fix the issue.
• Escalating issues to a higher-level technician or supervisor for further assistance.
• Keeping up to date with product features, specifications and the technology of the products they are providing support for.

What you will need:

• Fluent level of Slovak language (at least C1)
• Good level of English language (at least B2)
• Communication skills
• Enthusiasm and a desire to learn new things

What you will gain:

• Salary: 1300 gross x 14 months
• Performance Bonus of up to 250 Euro Gross per month
• Paid holidays at higher rates according to Greek law
• Health insurance coverage for both public and private sectors
• Remote work system
• Full-time, fixed-term Greek contract with the possibility of converting to a permanent contract after expiration

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