Medical Office Associate (Active Pooling)

About Pearl:

Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

ACTIVE POOLING NOTICE:

This role is part of our active pooling process. By applying, you are expressing interest in being considered for future opportunities. We will keep your application on standby and reach out to you as soon as a suitable client opportunity becomes available. Thank you for considering us as part of your career journey!

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Job Title: Medical Office Associate
Working Schedule: Overlapping US hours
Type of Contract: Independent Contractor
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About the Role:
As a vital member of our healthcare team, you'll play a key role in ensuring the smooth operation of our medical office. You'll provide excellent customer service to patients, assist medical professionals, and handle a variety of administrative tasks. Your duties will contribute directly to creating a positive patient experience and supporting the efficient delivery of care.

Duties and Responsibilities:

• Greet patients warmly and professionally, scheduling appointments and managing the reception area.
• Verify patient insurance information and process paperwork efficiently.
• Update and maintain patient medical records electronically or on paper (ensuring HIPAA compliance).
• Prepare examination rooms for patient visits.
• Assist healthcare professionals with administrative tasks and patient care duties (as allowed by qualifications and regulations).
• Take accurate patient vitals (if trained and certified).
• Collect payments and manage billing processes (as applicable).
• Answer phones, respond to patient inquiries, and schedule appointments.
• Maintain office supplies and equipment.
• Ensure a clean and organized work environment.
• Perform other duties as assigned.

Requirements

• Minimum of 2 years of experience in a customer service or administrative role (experience in a medical office setting preferred).
• Strong organizational and time management skills.
• Excellent communication, interpersonal, and computer skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to prioritize tasks, work independently, and as part of a team.
• Detail-oriented with a high degree of accuracy.
• Professional and courteous demeanor.
• Understanding of HIPAA regulations (a plus).
• CPR/First Aid certification (a plus).