Job description

100% Remote Position

Need to work on EST ZONE

In this position, the Reissue Case Manager will be helping the team with reissues tasks such as frequency changes, redating of policies and placing policies into a not take status. Along with the willingness to learn additional tasks to possibly be added in time.
Responsibilities & Requirements:
- Taking frequency changes, completing the task and notifying the field of the completion.
- Prioritize incoming service requests and inquiries while maintaining service levels.
- Ensure the effective use of procedures in accordance with business practices and compliance with state and federal regulations.
- Conduct all business interactions with honesty and integrity, maintain confidentiality of all personal information and adhere to privacy guidelines.
- Available to work overtime when demand necessitates.

Skills & Competencies:
- Ability to collaborate with internal and external clients to find a best solution for both the client and Financial.
- Strong drive for results, problem solving skills and attention to detail.
- Ability to multi-task and work in a fast paced, high pressure environment.
- Flexibility and adaptability to changing priorities and competing demands.
- Demonstrate a sense of urgency in all interactions and prioritize work effectively.
- Keep commitments

Required profile