Collections Agent/Customer Service(remote)

At Whizz, we are on a mission to revolutionize the transportation industry for delivery drivers. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. That's why we offer a range of vehicle ownership and financing options that are designed to democratize access and drive success for our customers. Whether a driver is just starting out in the delivery industry or is looking to upgrade their current vehicle, we are here to help them achieve their goals and make their life easier. Our ultimate goal is to make transportation for delivery drivers as seamless and hassle-free as possible, so they can focus on what matters most: delivering top-quality service to their customers.

We are looking for a dedicated Russian speaking Collections Agent to join our remote team. If you have experience in customer service and are ready to transition into a debt collection role, we want to hear from you!

Requirements

• 2+ years of experience in customer service in a B2C sector. Preferably, in a field similar to debt collection.
• Fluent in English and Russian.
• Excellent verbal and written communication skills.
• Ability to handle difficult customers, resolve conflicts, and negotiate payment plans.
• Strong attention to detail and organizational skills.
• Ability to work independently and in a fast-paced environment.
• Knowledge of state and federal collections laws and regulations (preferred).

Working Hours:

• Monday to Sunday, with 2 days off on weekdays.
• 9:00 AM to 8:00 PM EST.

Benefits

• Competitive salary with a fixed rate and additional KPI bonuses after probation.
• Opportunity to work in a dynamic and growing company.
• Remote work with a flexible schedule.