L1 Remote Support Engineer

Company Overview

Outworks Solutions Private Ltd. is a 17-year-old company that specializes in IT Staffing, Software Consulting, and IT Infrastructure Managed Services. With headquarters in CA, USA, and international offices across UK, Malaysia, and Hongkong, we are committed to understanding our clients' needs and providing the best solutions and support for their technology requirements. Our team is dedicated to implementing and managing cutting-edge technology practices.

Job Overview

We are seeking a highly motivated and skilled L1 Remote Support Engineer to join our team at Outworks Solutions Private Ltd. As an L1 Remote Support Engineer, you will be responsible for providing technical support to our clients via phone, email, and chat. This is a full-time position located in Goregaon, Maharashtra, India. This role is perfect for min 6 months of experience who is looking to start their career in the IT industry.

Qualifications and Skills

• Fresher with less than 1 year of experience in IT support or related field
• Basic understanding of computer hardware, software, and networking concepts
• Strong problem-solving and analytical skills
• Excellent communication skills, both verbal and written
• Ability to work independently and as part of a team
• Customer-centric attitude with a focus on providing exceptional service
• Ability to learn and adapt quickly to new technologies

Roles and Responsibilities

Configuring MS Outlook

Adding Mail accounts of users in Outlook

Troubleshooting Outlook Issues

Application software Installation and troubleshooting,

Responsible for creating new groups and adding users to it.

Responsible for account lockout tissues.

Performing disk clean ups/ disk partition.

Work group to domain joining.

Checking performance issue on the system.

Printer installation and troubleshooting.

Responsible for creating new groups and adding users to it.

IP Address configuration .

Responsible for password reset request for users.

Works proactively with team for analyzing ticket flow.

Responsible for daily and weekly ticket review.

Responsible to generate tickets repots received and dispatched.

Responsible for coordinating management and technical team meeting on various highlights.

Responsible for incident handling under Service level agreement.

Pro activeness on high priority issues.

Configuring MS Outlook and adding mail accounts of users in Outlook.

Configuring Local and Network printe

• Provide remote technical support to clients via phone, email, and chat
• Assist clients in troubleshooting and resolving IT-related issues
• Identify and escalate complex issues to higher-level support teams
• Document and track client interactions and resolutions accurately
• Proactively follow up with clients to ensure timely resolution of issues
• Collaborate with team members to improve support processes and knowledge base
• Stay up to date with industry trends and technologies to provide the best support to clients

Salary

200000 - 234000 INR (Per Year)