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A613-Service Desk Specialist (739934)

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Illinois (USA)

Offer summary

Qualifications:

2+ years exp. in customer IT support, Experience in call center environment.
FOCUSED HR SOLUTIONS LLC logo
FOCUSED HR SOLUTIONS LLC SME https://www.fhr-solutions.com/
51 - 200 Employees
About FOCUSED HR SOLUTIONS LLC
Focused HR Solutions is a Women-Owned business (WBENC Certified) IT Staffing company that is currently in our Eighteenth year of business. We assist clients in staffing their information technology departments. We provide IT, consultants, throughout the United States. The United States. We assist our clients with our consultants that cover the full spectrum in information technology. Over the years we successfully staffed the following for our clients, Software Development from Mainframe to Web development, Full-Stack Developers. QA/ Testing, Business Analyst, Network Engineers, Network Administrators, Helpdesk, Network Security, PC Technical, Database administrators, Help Desk support, Project Management, and Technical Writing. Our value to our clients is as follows: we will find the right resources for your projects. We can complete background checks and drug tests if necessary to make sure that you have top-notch candidates. Service and business ethics are the reason why we are successful. It is also one of the most important things when doing business with a consulting firm. Focused HR Solutions will find the correct resources to making sure our clients are happy with our consulting services. We are the buffer between the client and the consultant. Please feel free to contact me with any questions. I am completely confident that we can make your IT projects successful with our resources.Best Regards,
See more FOCUSED HR SOLUTIONS LLC offers

Job description

This job is remote.

Our client has an opening for a Service Desk (739934)

This position is up to 6 months, with the option of an extension, and the client is in Raleigh, NC

Please send rate and resume

  • Experience providing excellent customer service skills using ITIL methodology Required 2 Years
  • Experience working in a call center environment and Service Desk role Required 2 Years
  • ServiceNow experience Desired
  • HDI Support Center Analyst, ITIL v3 Foundation A+ certification highly preferred Highly desired
  • Advanced troubleshooting and problem-solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, and O365 Required 2 Years
  • Troubleshooting skills in desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications. Required 2 Years

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Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

ITIL Security ManagementServiceNow

Other Skills

  • Troubleshooting (Problem Solving)
  • Problem Solving
  • Customer Service
  • Microsoft Office
  • Microsoft Windows
Are you interested?

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