Technical Trainer

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Technical Trainer (Tokyo, Japan)

This position reports to: Director, Japan Training and Certification

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

Job Description

The Technical Trainer position is a role responsible for delivering technical training to potential or existing customers and partners to drive adoption and usage of ServiceNow products and technologies. The Senior Technical Trainer contributes to improving participant’s technical and practical knowledge, though passionate teaching, to establish positive customer relationships and help achieve customer success.

What you get to do in this role:

• Deliver instructor-led public classroom training to end-user customer and partner administrator/implementer/developers
• Plan and deliver onsite private training classes
• Assist in the development of technical training curriculum and hands-on exercises
• Maintain expert knowledge of ServiceNow platform and products via webinars, training and other available resources
• Acquire certification of platform, products and technologies and stay current to be certified as technical trainer
• Help localization of training courseware and exams
• Mentor and train internal and external authorized trainers
• Work with highly international and multi-cultural teams
• Travel up to 20%

 In order to be successful in this role, we need someone who has:

• Experience and background with Enterprise software（PaaS, SaaS recommended）
• Excellent self-learning skills to catch up technical knowledge from prerelease document, software, hardware
• Excellent presentation and facilitation skills to deliver virtual/onsite seminars in multiple days
• Knowledge and hands on experience developing or implementing ITSM solutions or similar preferred
• Background in ITIL, Service Management, Asset Management, IT Management preferred
• High level of flexibility, creativity, and dependability

職務概要：

テクニカルトレーナーは新規、既存含むお客様やパートナー企業様に向けた、ServiceNow製品とテクノロジーの導入また利用を促進するために必要不可欠となるスキル、知識習得のためのトレーニングを提供します。情熱で真摯な講義を通して、お客様とよい関係を構築し、またお客様の成功に繋がるよう、受講者がServiceNowのテクノロジーや実践的な知識を習得するために必要なトレーニングを実施します。

職務内容:

· お客様またはパートナー企業様の管理者、構築エンジニア、開発者に向けた一般開催のクラスルーム形式のトレーニング実施

· オンサイトでのプライベートクラスの計画と実施

· テクニカルトレーニングのカリキュラムとハンズオン演習の開発のサポート

· Webinar、トレーニング、各種リソースを利用し、ServiceNowプラットフォームと各製品に関する知識を最新のものとする

· 認定講師として必要となるServiceNow認定技術資格を取得し、常に最新とする

· トレーニングテキストや試験の翻訳のサポート、レビュー

· 社内外含む認定講師に向けたサポートとトレーニング

· 世界各国のチームとの国際的なコミュニケーションと協業

· トレーニングデリバリー（国内）やグローバルイベントでの出張（20%程度）

Qualifications:

• Minimum of 3 years’ experience in a technical training for related technology products and services
• Knowledge and hands on experience in developing or implementing ITOM solutions or similar preferred
• Knowledge and hands on experience in developing or implementing CSM solutions or similar preferred
• ServiceNow Certified Implementation Specialist (CIS) certifications or equivalent experience and knowledge
• IITT or equivalent Teaching qualification preferred
• ITIL Foundation certification preferred
• Excellent understanding of web technologies (HTML, CSS or JavaScript) and experience with any programming/scripting language essential
• Web Portal development skills utilizing Bootstrap and AngularJS are essential
• Good working knowledge of MS Office applications, including: Word, Excel, and PowerPoint  

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

必要とされるスキル、知識:

· エンタープライズソフトウェア（PaaS経験はプラス）、プログラミング（JavaScript経験推奨）のバックグラウンドと経験

· プレリリースドキュメントやプレリリースソフトウェア、ハードウェアから、高度なテクニカルナレッジを自身でいち早く習得する能力

· バーチャル形式やオンライン形式を含む複数日にまたがる講義内での口頭、文章における高いプレゼンテーション能力

· IT Service Managementソリューションやそれに似た開発や導入の経験と知識

· ITIL, Service Management, Asset Management, IT Managementなどのバックグラウンド

· 柔軟性、創造性、自立心に富んだ方

推奨スキル、経験:

· 関連するテクノロジー製品、サービスにおけるテクニカルとトレーニング講義の経験（最低３年間）

· 複数製品のテクニカルトレーニングを様々な参加者レベルに、様々な形式（クラスルーム、バーチャルクラスルーム、レコーディングなど）で講義した経験

· IT Operation Managementソリューションやそれに似た開発や導入の経験と知識

· Customer Service Managementソリューションやそれに似た開発や導入の経験と知識

· ServiceNow認定実装スペシャリスト資格（CIS資格）、あるいは同等の経験と知識

· IITT や同等のテクニカルスキル推奨

· ITIL Foundation資格保有推奨

· WEBテクノロジー(HTML, CSS or JavaScript)の深い理解とプログラミングやスクリプト言語の経験 推奨

· BootstrapやAngularJS によるWEBポータルの開発経験 推奨

· Word, Excel, PowerPoint を含むMicrosoft Office のスキル

· 日本語ネイティブ、英語読み書き

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.