Social Media Community Manager - Account Supervisor at TruePoint Communications

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Our product is our people, and we’re committed to propelling them forward! Are you the next great TruePointer to join our team? Do you enjoy working in a fast-paced environment where you’re doing valuable work and discovering something new daily—even if you have a tenured career?  You’re a TruePointer if you’re nimble and committed to delivering excellent client service and meaningful results!   

You’ll join an award-winning team. We're a proud six-time Inc. 5000 fastest-growing company and three-time Top 100 PR agency in the U.S.

We’ve had both remote and hybrid office environments before it was popular. We understand the demands of 24/7 agency responsibilities and give our team the flexibility to manage their work and life. Some of our favorite perks are competitive health benefits with concierge service, our profit-sharing bonus plan, 401K with competitive matching, consistent professional development, our annual agency development summit Camp TruePoint, weekly team lunches, and every five years sabbatical.

Candidates MUST RESIDE in the following states: Alabama, Arizona, Georgia, Kentucky, Michigan, North Carolina, Ohio, Oklahoma, Tennessee, Florida, or Texas
The position is remote.

How We See Your Role

TruePoint is one of the leaders and pioneers in community management, digital marketing, and building successful brands on social. Our clients range from global brands to fast-growing small and mid-size companies.

We are looking for an exceptional Senior Community Management Leader to join our award-winning team and play an integral role in the agency’s growth.

This proactive, driven leader will set clients’ social and community management strategies, executing them with the team, and delivering high-impact results. They will work closely with leadership to drive vision, strategy, and best practices to help grow our community management practice.

They will be closely in tune with the overall social conversation and can quickly identify trends and engagement opportunities for clients to take part in.

Primary Responsibilities

• Support clients' business, marketing, and communications goals with a data-driven, high-impact approach.
• Enhance community management by developing best practices, systems, and staffing. Drive growth and innovation.
• Lead client meetings, create presentations, and consistently report relevant performance data.
• Engage and develop our team, managing professional growth, expectations, recognition, and feedback.
• Maximize team productivity while upholding agency values and ensuring engagement team efficiency.
• Create engaging copy, FAQs, and real-time content for optimal community engagement.
• Lead strategic initiatives in campaigns, training, scheduling, and reporting.
• Proactively escalate issues, trends, and insights. Deliver high-value client counsel and recommendations.
• Manage key client and internal metrics, identify process improvements, and grow accounts through additional services.
• Stay updated on industry trends and incorporate innovative practices into community management. Maintain accurate monthly expense reports and daily time tracking.

This individual must be able to provide exceptional service and highly effective strategic counsel and recommendations to solve clients’ business needs.

The Senior Community Management leader must have strong time management skills, with the ability to juggle multiple priorities and meet deadlines in a fast-paced, often-changing environment. This individual will be a proactive problem-solver, able to anticipate obstacles and quickly generate alternate solutions and ideas.

They’ll develop and implement strategies to effectively manage and resolve customer issues, working closely with cross-functional teams to ensure prompt resolution and customer satisfaction.

Finally, they must also be able to manage key metrics and financials such as scopes, utilization, budgets, and critical client success indicators.

Qualifications

• Must have 5-10 years of experience in community management (no exceptions). Additional experience in social media, paid marketing, and other areas of digital marketing are a bonus.
• Have professional experience using enterprise publishing and listening tools. Being adept at Sprinklr is a significant plus.
• Previous management and leadership experience required, along with a track record of mentoring and developing direct reports.
• Must be an expert in community management/social care and brand building.
• Be a detail-oriented, proactive, organized, caring, innovative, communicative, and data-driven leader that’s willing to go the extra mile.
• Demonstrate the ability to write creatively, flexibly, and entertainingly, delivering information in a clear, concise, influential, and inspirational manner.
• Lead and consistently engage in new business outreach.

This position will report to the VP of Digital Media and Community Management.

Due to the nature of social media taking place 24/7, this position has non-traditional work hours. TruePoint uses an alternative work schedule (AWS) instead of a traditional fixed work schedule (e.g., 8 hours per day, 40 hours per week). Your schedule will include a mix of daytime, nights, weekends, and holidays. TruePoint and/or its clients will provide consistent training on platforms and techniques for engaging with social media users. 

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to background screening as part of the application process.