Account Manager

Job Description: 

WHO WE ARE

• We are a team of loyalty and incentive technology experts with a passion to partner with our clients to support their rewards program objectives.
• Our core values are Innovation, Experience, Partnership, Integrity, & Diversity

WHAT TO EXPECT

• Build your career with a vibrant technology company
• Be challenged and work in a collaborative team environment
• Look forward to a fair and competitive package

ABOUT THE ROLE

The Account Manager is a dynamic and results-oriented professional who creates

and fosters meaningful and long-lasting relationships with our clients. This role is responsible for directly managing the daily client meetings and requests.  Understands all aspects of the client program and is an experienced resource who can position the value of technical solutions to be sold as program enhancements.  

Responsibilities

• Build strong relationships with key accounts and channel partners to maintain long term

loyalty.

• Operate as lead point of contact for all escalated matters specific to assigned clients.

• Establish sales objectives for a client while ensuring the optimal client experience and satisfaction.

• Manage and track project management tickets at a client level until resolution.

•  Collaborate with team members to help create and deliver system enhancements, including assisting with regression testing.

• Keep up with current industry changes and the competitive landscape.

• Attend Loyalty Tradeshows.

• Maintain effective notes on client interactions to facilitate strong cross-team awareness of

client interactions

• Other duties as required.

ABOUT THE CANDIDATE

Qualifications & Experience

Proven account management experience managing multiple clients.  

Proven capability of identifying client needs and selling relevant products and services.

Demonstrated ability to nurture and optimize client relationships.

A knowledge of MS Word, Excel, PowerPoint and Outlook is required.

University degree/college diploma or equivalent experience.

Strong ability to work independently and be self-motivated

PERSONAL TRAITS

A determined self-starter with strong client management ability (i.e. action and results-oriented

with tenacious follow-through and close attention to detail)

Excellent organizational, strategic, planning, and implementation skills

Demonstrates drive, passion and flexibility

Works well under pressure

Possesses integrity and honesty

Excellent interpersonal, communication, and relationship management skills

Can be creative in finding and recommending solutions to clients

Business Unit: 

Scheduled Weekly Hours:

Number of Openings Available: 

Worker Type: 

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.