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Customer Support Specialist

Remote:

Full Remote

Contract:

Work from:

Offer summary

English proficiency (Upper Intermediate level), Computer and microphone.

RateHawk Leisure, Travel & Turism Scaleup https://www.ratehawk.com/

201 - 500 Employees

We are looking to hire a Customer Support Specialist, who will resolve retail and corporate problems of our clients in an effective way.

We are ready to consider candidates without work experience, students who have just completed their studies.

Job Responsibilities:

rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system;
advising clients on all matters concerning bookings and our product;
communication with suppliers, hotels and clients by email and phone;
working in CRM systems and with our internal databases.

Requirements

knowledge of English on at least Upper Intermediate level (both spoken and written);
kindness, stress-resistance, politeness and responsibility;
ability to learn quickly and be results-focused;
a functioning computer and microphone;

Benefits

remote work;
a young and active team of super specialists;
schedule: 2/2 rotating shifts (2 days work from 8 a.m. to 8 p.m. Serbia time / 2 days off, including weekends);
salary 800 euro + till 250 euro bonus kpi;
interesting and ambitious tasks that will take you to the next professional level;
learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
corporate discounts on hotels and other services.