SRE Java / .Net

A Site Reliability Engineer should possess sufficient knowledge in Software Engineering with .Net framework, Java, Oracle Database (Oracle SQL or PL/SQL) and Scripting. They should technically analyse reported issues, diagnose the root cause, and develop resolutions while ensuring customer satisfaction and solution fit.

Also, candidate should have basic understanding of cloud technologies such as Azure service administration and operations, Oracle database administration, Microsoft SQL Server administration, Windows Server administration and Kubernetes/Docker operations.

They should also possess a commercial mindset to provide efficient resolutions that are usable, maintainable, and secure. Furthermore, they should maintain engagement with all applicable stakeholders while ensuring the successful completion of assignments.

Essential Duties and Accountabilities:
 

Use established engineering/architectural practices and principles when providing resolutions
Develop and gain necessary proficiency (on-the-job training) to fulfil assignments
Develop fit-for-purpose resolutions and suggest alternative solutions for complex scenarios
Technically test, debug, review and maintain software while ensuring usability, maintainability, security, and performance
Ensure customer satisfaction, along with solution accuracy
Deliver consistently good quality assignments
Provide timely updates to all applicable stakeholders regarding the progress of a given assignment
Ensure completion of assignments within the agreed time and scope constraints
Have up to date knowledge on trends in the IT industry
Work with other Service Center functions and appropriate stakeholders to resolve long running, complex or major incidents 
Create and update relevant SOPs, FAQs and other documentation to address known issues, workarounds and service requests.

Personal Abilities: 

Ability to work to deadlines and targets 
Ability to manage own time efficiently and effectively 
Ability to work in international, multi-discipline, cross-functional teams 
Flexibility to work to deadlines and needs of the role 
Ability to read and understand technical documentation written in English 
Ability to mentor and provide a good role model for junior team members 
Problem-solving skills and the ability to change approach based on information gathered during the process 
Good communications and interpersonal skills 
Strong organizational skills and ability to multi-task 
A positive team player with a can-do attitude 
Excellent verbal and written communication skills in English 
Ability to self-learn and quickly understand new and changing technologies in a fast-moving service driven technology landscape 
Proactivity and ownership of work items in all aspects of the technical and team role