Field Service Engineer - Remote

Description

North America Field Service Engineer 

Essemtec USA is a sales and services subsidiary of Essemtec AG, a division of publicly traded Nano Dimension. Essemtec designs and manufactures All-In-One Paste Jetting, SMT Placement, & Dispensing machinery servicing a variety of industries including Automotive, Military, Medical, Consumer, Aerospace, & Lighting. Essemtec additionally provides software, peripherals, and services, working with industry leaders and customers on innovative research and development, defining future needs. 

This is a great opportunity to demonstrate your commitment and enthusiasm to a fast-growing team and help continue to elevate our client-centric abilities by providing world-class service and support. 

Your contribution: 

• Servicing of new and existing Essemtec systems across North America 
• Provide technical & application services for customers on-site, remote, and via our hotline 
• Perform install, commissioning, preventive maintenance, troubleshooting, repair, calibration, upgrades, and retrofits on various systems 
• On-site support of hardware and software products and remote support for troubleshooting/error analysis on systems, with both internal teams and external customers 
• Demonstrate system capabilities, provide customer training, and analyze system operation 
• Manage and maintain accurate and timely administrative tasks such as inventory, trip planning, expenses, service report, and other role related activities 
• Document all field activities (CRM, ERP, or company application) to ensure data accuracy 
• Contribute to and maintain protocols, manuals, and service knowledge base 
• Collaborate with engineering team to resolve unique cases; provide product feedback as available 
• Maximize customer satisfaction and service relationship by conducting follow-ups post-service 
• Identify any customer hurdles to escalate for action 
• Represent Essemtec with highest professionalism to drive customer experience 
• Periodic travel to international headquarters for training and product/service orientation 

Experience and qualifications: 

• Knowledge of electronics manufacturing, robotics, PCB assembly, and/or 2-4 years of experience desired 
• Associates degree or related technical work experience of 2-4 years in field service 
• Ability to readily understand and interpret detailed documents, drawing, and specifications 
• Ability to work with test equipment and hand tools 
• Excellent customer service, problem-solving, decision-making, and analytical skills 
• Able to work under pressure and time constraints; handle challenging and unexpected situations in the field 
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook) 
• Motivated, independent, and solution-oriented way of working; organizational skills 
• Basic knowledge of OSHA and workplace safety 
• Willingness to travel nationally and internationally approx. 70% -80% 

We offer a competitive compensation package including medical, dental and vision insurance, a matching 401k plan, training at multiple offices around the world and the ability to work in a diverse, autonomous, supportive, collegial, and collaborative environment.