Support Engineer (Computer Vision) Remote Opportunity

This is a remote position.

Skills Provision is actively searching for a Support Engineer.

The employing business is a growing AI entity that creates deep learning solutions for organisations globally.

In this hybrid role, the successful applicant will work with clients from pre-sales to post-implementation, offering specialist support. Blending this with sales, engineering, and customer success in a fast-paced environment.

Due to working patterns, this role requires individuals who can work under European and American time zone constraints.

Sector: IT

Location: Remote

Length of contract: Permanent 

Salary and Package

• $4000-$5000 per month
  

The Role

This position is well suited to someone with an enthusiasm for customer engagement and technical innovation.

Duties include, but are not limited to:

• Technical sales support: understanding the client’s needs for computer vision applications and explaining technical aspects during the sales process.
  
• Field application engineering: engage with customers directly to understand their challenges.
  
• Production Knowledge: offering specialised training for customers and supporting them with documentation, e.g., troubleshooting guidelines.
  
• Customer relationship management: efficiently communicate and maintain strong relationships with clients.
  
• Collaboration: work with other teams to relay client feedback and insights to improve functionality and experience.
  

Requirements

• A minimum of 5 years of experience
  
• Basic experience in computer vision and machine learning would be advantageous
  
• Knowledge of network configurations and protocols, including troubleshooting
  
• Well-versed in cross-platform OS configuration, including Windows and Linux
  
• Experience using remote support software tools
  
• Log file inspection and analysis experience
  
• Basic scripting skills for automating routine tasks
  
• Problem solver
  
• Collaborative approach
  
• Professional English language skills are required (verbal and written)
  

Benefits

• Personal days
  
• Flexible working
  
• Company retreats
  
• Stock options