Product Innovation Coordinator

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Product Innovation Coordinator working remotely in the Philippines you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!

What You’ll Do

You’ll assist with the various tasks related to the management of the vast line of products and technologies, processing of products and technologies added through mergers and acquisitions such as relaunches, onboardings, and consolidations. You’ll schedule, conduct, and participate in vendor management related meetings.

You’ll report to the Director of Product Innovation to help execute strategic vision and success metrics for department initiatives.

During a Typical Day, You’ll

• Own select vendor relationships, product and technology review with existing vendors, pricing review, seek MDF and rebate opportunities, etc.
• Assist with maintaining the delivery of initiatives brought on by Integrations Team through M&A, including product relaunches, new product onboardings, product consolidations, and product end-of-life strategies
• Collaborate with the various departments and hand off initiatives because of line card management/changes
• Maintain accuracy of publicly available vendor information
• Develop strong relationship with key client contacts
• Perform documentation updates within internal business systems
• Publish meeting notes for various internal and vendor facing meetings
  
  

What You Bring To The Role

• 5+ years working in a technical environment (such as service, implementation, provisioning, projects or project management, etc).
• Proven experience as a Product Innovation Coordinator or relevant position
• Motivated and collaborative attitude
• Exceptionally clear oral and written communication skills that can stretch across creative, technical, and business forums
• Superb ability to prioritize tasks and initiatives, set expectations, and meet deadlines
• Organized and principled thinker with the ability to cut through complexity to help roll out clear frameworks and scalable solutions
  
  

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
  
  

Visit https://mybenefits.ttec.com/?manual for more information.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location

Philippines

Job

_Customer Care Representative