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Customer Success - Intern (f/m/d)

Remote: 
Full Remote
Work from: 
Austria

Offer summary

Qualifications:

Enrolled in Bachelor's or Master's degree, Structured work ethic, high emotional intelligence, Proactive, solution-oriented mindset, Advanced problem-solving skills and analytical thinking, Willingness to learn in fast-paced environment.

Key responsabilities:

  • Serve as first point of contact for customers
  • Label customer data to train ML models
  • Gather feedback and relay to teams
  • Analyze data for trends and opportunities
  • Support teams in onboarding and content creation
DeepOpinion logo
DeepOpinion Computer Software / SaaS Small startup https://deepopinion.ai/
11 - 50 Employees
About DeepOpinion
DeepOpinion is a no-code platform, enabling teams to build human-level AI bots and automate away repetitive cognitive processes for unstructured text and documents. Built by automation experts for automation experts, DeepOpinion solves the core problems teams face, which is why it is trusted by leaders at global enterprises including Siemens, Schaeffler, PwC, Markel, and Etihad. And best of all, DeepOpinion complements and easily integrates with your existing enterprise systems and RPA tools, so building intelligence into your processes has never been easier.
See more DeepOpinion offers

Job description

Your mission

DeepOpinion is a Cognitive Automation SaaS provider riding on the next wave after Robotic Process Automation (RPA) and on a mission to free people from repetitive cognitive tasks so that their work becomes meaningful again. 

Combining traditional workflow automation, best-in-class cognitive AI skills based on our proprietary AutoNLU framework, and an easy-to-use no-code application, we are ready to automate all the tasks and processes that still require human thinking but feel like a waste of energy and time while executing. 

Our founders are serial entrepreneurs and Forbes 30 Under 30, backed by two of Europe’s best venture capital firms and various top-notch angels.


We look for more than just a good candidate. We want to create a new category of automation, ultimately shaping the new era of work and freeing peoples’ lives from boring repetitive work.  The ideal candidate should not only bring an outstanding CV but be passionate about shaping the future of work together with us. 


Your Key Responsibilities:


  • Be the first point of contact for our valued customers in collaboration with our Head of Customer Success & Solutions. 

  • Support the Customer Success and Machine Learning Team in labelling customer data to train Machine Learning Models

  • Gather valuable feedback from customers and relay it to the relevant teams.

  • Assist in analyzing customer data and usage patterns to identify trends and opportunities for improvement. 

  • Support the Sales Enablement and Customer Enablement team with content creation around the product

  • Assist the Customer Success team with customer onboarding and guide them through the setup process. 

Your profile

  • Currently, enrolled in your Bachelor's or Master's degree

  • Structured and reliable work ethic, as well as high emotional intelligence

  • Proactive and solution-oriented mindset 

  • Advanced problem-solving skills combined with a hands-on approach to get things done

  • Excellent skills in communication, structured working, decision-making, and analytical thinking.

  • Willingness to wear several hats simultaneously and to learn in a fast-paced environment 

  • Fluent in English and German 

What we offer

  • Remote Work & Culture: Work from Munich, Innsbruck, or everywhere else: We are a remote-first company and our team is spread from Vienna, Innsbruck, Munich, Dubai to Sao Paulo.

  • You’ll work alongside amazing, high-performing colleagues, in a fast-growing, VC-backed technology company. 

  • Accelerated Career Growth: Take Responsibility from day one, learn fast & grow fast


Our current team not only includes top graduates from institutions such as Cambridge University, INSEAD, or Creative Destruction Lab, Forbes 30 Under 30s, but also motivated individuals with rather unconventional CVs who are burning for what they do. 

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About us

About DeepOpinion

DeepOpinion is a well-financed and rapidly growing SaaS technology startup located in Innsbruck and Munich. DeepOpinion is surfing the next wave of automation solutions that will enable companies to automate repetitive cognitive processes using AI/machine learning. Our mission is to free people from repetitive cognitive tasks so that their work is meaningful again, ultimately shaping the future of work.

Required profile

Experience

Industry :
Computer Software / SaaS
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Structured Programming

Other Skills

  • Problem Solving
  • Open Mindset
  • Verbal Communication Skills
  • Quick Learning
  • Analytical Thinking
  • Emotional Intelligence
  • Solutions Focused
  • Decision Making
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