Business Risk Manager (Service Delivery)

About Revolut

People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their money. And we're not done yet.

As we continue our lightning-fast growth,‌ two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 10,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Risk team sits at the very core of Revolut. Risk managers work across functions, products, and regions to monitor front-line performance and ensure that the business is on safe footing. People in the Risk team are among the first in the company to get involved in new business initiatives, from App Technology, through Treasury and Finance, to Customer Support 💫

We’re looking for a Business Risk Manager to sit within the first line of defence at Revolut Bank UAB and to join our Payments & Customer Experience team. You'll protect our customers and ensure we proactively identify risks by bringing your analytical mindset, delving deep into root causes, and developing scalable approaches to risk management.

Up for the challenge? Let’s get in touch.

What you’ll be doing

• Identifying, assessing, documenting, and reviewing operational risks

• Designing, implementing, and testing controls

• Developing and testing key procedures

• Creating and reviewing key risk indicators and business control indicators

• Registering risk events

• Managing and delivering risk incident reports

• Collaborating with service and product owners to ensure appropriate change management governance is in place

• Working closely with the second line of defence to keep policies updated

• Identifying areas for improvement in our risk management frameworks and solving problems

What you'll need

• A 2:1 degree from a top university

• 3+ years of experience in operational risk management or management consulting in financial services operating in Europe

• Experience managing risks in payments, customer support, or service delivery

• Previous examples of practically interpreting and organising complex data

• A solid track record of achievement, having won competition awards (can be any of academic, professional, and/or sport)

• The ability to quickly assume responsibilities

• An organised and methodological approach

• Impressive interpersonal skills

Nice to have

• Experience on a payments or operations team in financial services

Compensation range

• Lithuania: €4,800 - €5,000 gross monthly*

• Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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