Technical Support Part-Time

Kata.ai is an Indonesian Conversational Artificial Intelligence company with a focus on creating technology to enhance the understanding of human conversations, improving the way humans collaborate with machines. Kata.ai’s Natural Language Processing (NLP) technology powers MultiPurpose chatbots (virtual customer service / virtual friend) for major corporations in Indonesia across different kinds of industries such as Unilever (FMCG), Telkomsel (Telco), Bank BRI (Financial Services), and Alfamart (Retail).

The company’s proprietary Kata Bot Platform can be leveraged to create feature-rich chatbots on top of Kata.ai’s robust and scalable AI technology platform, ensuring company of any size can easily build their own chatbot on any messaging platform. With this platform, it is now possible for the business to focus on designing engaging interaction for their customers, while Kata.ai handles all the technology aspects of the chatbots.

Established in 2015, the company has become a trusted partner for major corporations such as Microsoft, Accenture, and Line. In 2020, the company received Series-B funding from TransPacific Technology Fund and MDI Venture.

• Provide technical support for platform-related issues, including troubleshooting, diagnosing, and resolving problems including account setup and configuration in a timely manner.
• Monitor the performance and availability of platforms, systems, and applications to ensure optimal operation and minimal downtime.
• Communicate with clients through a series of actions, either via phone, email, chat, or conference call, until they’ve solved a technical issue.
• Properly escalate unresolved issues to appropriate internal teams (e.g. Software Engineers, DevOps Engineers).
• Refer to internal database or external resources to provide accurate tech solutions.
• Prioritize and manage several open issues at one time.
• You will work on a 2-shift system.

• Fresh graduates are welcome.
• Basic understanding of computer systems, networks, and databases.
• Strong problem-solving and communication skills.
• Capable of providing step-by-step technical assistance, both written and verbal.
• Familiarity with API testing tools (e.g., Postman), Monitoring tools (e.g., Grafana), Remote Desktop Applications and Helpdesk Platform (e.g., Freshdesk).
• Basic understanding of SQL queries and JavaScript programming.

To apply directly, you can click the following link: https://katrecs.kata.ai/8d30978e-ae6f-4ac0-8313-2563be6a426d

We value a flexible working hour for our employees.

The most important is we provide a learning experience in Conversational AI Industry.