CO Analyst – Customer Service with Spanish & Portugal*

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Job Title: CO Analyst – Customer Service with Spanish & Portugal*

Location: Wrocław, Powstańców Śląskich

Job Description: 

Collaborate with Innovative 3Mers Around the World 

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers. 

“For more than 30 years at 3M, I’ve seen firsthand how it’s a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we’re making around the world” – Mike Roman, chief executive officer and chairman of the board at 3M. 

The Impact You’ll Make in this Role 

As a CO Analyst – Customer Service with Spanish & Portugal* you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.  

Here, you will make an impact by:

• Handling customer transactions related to order management, order status, inquiries, back orders, proofs of delivery, freight and quality claims, payment deductions or discrepancies, and other related policies and procedures.
• Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities.
• Preparation of reports, analyzes, summaries and qualitative indicators.
• Providing reports to assigned business team to enable end-to-end process visibility.
• Continuous improvement of processes & LSS project (leadership or core team member).
• Active participation in transition, support for transition leader and process and quality specialist.

Your Skills and Expertise   

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications: 

• Bachelor's degree or higher from an accredited university
• 2-3 years of equivalent work experience in Customer Facing – B2B experience nice to have, Complaints Handling, Customer Issue Resolution, Operations, Customer Service.
• Spanish and Portuguese at least at level B2
• English at least at level B2
   

Additional qualifications that could help you succeed even further in this role include: 

• Good communication skills and ability to present professionally and confidently (both via telephone and face to face)
• High affinity to use software solutions – including SAP and Salesforce (or similar)
• Well organized and independent at dealing with complex issues
• Eager and capable at improving service and logistics processes

Supporting Your Well-being 

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

• Private medical care
• Life insurance
• Retirement scheme
• Multisport card
• Opportunity to work globally as part of an international organization
• Work in a respectful, inclusive and friendly environment with open door policy
• Professional training and onboarding package
• Supporting your professional development, possibility to gain certifications/co-founding studies
• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering
• Internal integration events
• Holiday Bonus
• Work Your Way

*At 3M, diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of religion, sex, sexual orientation, gender identity, national origin, age or disability.  

If you want to discover more about D&I at 3M, please visit http://go.3M.com/4i9C 

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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