Offer summary
Qualifications:
Bachelor’s degree in business, technology, or communications., Experience with Zendesk, Jira, or other cloud-based support ops system.
Key responsabilities:
- Managing and enhancing client relationships by providing exceptional service
- Collaborating with cross-functional teams for efficient service delivery and issue resolution
- Overseeing day-to-day client management and acting as the main point of contact
- Supporting Program Management and Training teams to ensure smooth service transitions and optimize training opportunities