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German Customer Support Advisor - WFH in Portugal

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Portugal

Offer summary

Qualifications:

Native / near native German speaker, Good level of English, Previous experience in customer service.

Key responsabilities:

  • Maintain positive, empathetic attitude towards customers
  • Respond promptly to inquiries via email, phone, chat
  • Resolve complaints and process orders efficiently
Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing logo
Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing Human Resources, Staffing & Recruiting Scaleup https://www.kulturetalent.com/
11 - 50 Employees
About Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing
We are a leader in Global Recruitment, StartUp & ScaleUp Consulting and Outsourced Solutions. We assist companies in finding the right talent, developing a talent pipeline, achieving strategic growth objectives, and outsourcing all non-core services so that clients can focus on their core functions and leave the rest to us. We believe in taking charge of the functions and services we provide our clients to ensure that they can focus on growing their businesses by having a strategic partner which is deeply integrated into their business. We understand our client's strategic objectives and develop the best solutions comprising of integrated human capital, consulting and outsourcing services, perfectly aligned to positively impact the client's culture, talent and bottom line.
See more Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing offers

Job description

RESPONSABILITIES:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels email, phone and chat
  • Acknowledging and resolving customer complaints
  • Knowing our products inside and out so that you can answer questions
  • Processing orders, forms, applications, and requests
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Managing a team of junior customer service representatives
  • Ensure customer satisfaction and provide professional customer support

REQUIREMENTS:

  • Native or near native level of German
  • Good level of English
  • Availability to work from home in a quiet environment
  • Previous experience dealing with public will be a plus

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
GermanEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Project CollaborationOrder ProcessingProduct Knowledge

Other Skills

  • Problem Solving
  • Professional Communication
  • Customer Service
  • Record Keeping
  • Empathy
Are you interested?

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