Shopify E-commerce Online Store Manager

Our client is a reputable family-owned marine supply retailer catering to diverse industries including fishing, marine construction, recreational boating, and more. With over 35 years of experience, our client prides itself on offering a comprehensive range of products and services to customers nationwide.

Position Overview:

Our client is seeking a skilled Shopify e-commerce specialist to oversee the management of its Shopify platform. The ideal candidate will possess a strong understanding of e-commerce operations, attention to detail, and the ability to effectively communicate with various stakeholders.

Responsibilities:

Product Management:

• Add new products to the Shopify platform by company guidelines and standards.
• Ensure accurate product descriptions, pricing, and images are uploaded for each product.
• Regularly review and update product listings to reflect inventory changes, seasonal promotions, and discontinuations.
• Monitor product performance metrics and make data-driven decisions to optimize product offerings.

Content Management:

• Maintain a visually appealing and user-friendly online storefront by organizing product categories and collections.
• Upload high-quality product images and multimedia content to enhance product presentation.
• Write compelling product descriptions and detailed specifications to inform and engage customers.
• Collaborate with marketing team to ensure alignment of content with brand messaging and promotional campaigns.

Inventory Management:

• Monitor inventory levels and coordinate with the internal team to ensure adequate stock availability.
• Implement inventory control measures to minimize stockouts and overstock situations.
• Regularly audit product listings to reconcile discrepancies between physical inventory and online records.

Order Processing:

• Process online orders promptly, ensuring accuracy and efficiency.
• Coordinate with the fulfillment team to fulfill orders promptly and provide customers with shipping updates.
• Address customer inquiries related to order status, shipping, and returns professionally and courteously.

Website Maintenance:

• Conduct routine website maintenance tasks such as software updates, security patches, and performance optimizations.

Analytics and Reporting:

• Monitor key performance indicators (KPIs) such as website traffic, conversion rates, and average order value.
• Generate reports to analyze e-commerce performance trends and identify areas for improvement.
• Provide insights and recommendations to management based on data analysis to drive strategic decision-making.

Customer Experience Enhancement:

• Continuously strive to enhance the online shopping experience for customers through improvements in website navigation, search functionality, and checkout process.
• Gather feedback from customers and incorporate suggestions for website enhancements and feature updates.

Requirements

• Proven experience in ecommerce management, preferably with Shopify or similar platforms.
• Strong proficiency in product data management, content creation, and website administration.
• Excellent attention to detail and organizational skills.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• Effective communication skills with the ability to collaborate cross-functionally.
• Familiarity with ecommerce analytics tools and reporting platforms.
• Knowledge of SEO best practices and digital marketing principles is a plus.
• Passion for the marine industry and familiarity with marine products is desirable.

Benefits

• Client Relationship: You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently.
• Payment: All payments for your services will be handled directly by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you.
• Vacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client's business needs and any specific policies or preferences they may have in this regard.

Salary: $900-$1200 / month

Schedule: EST