Match score not available

Customer Support Representative/Admin (Work From Home)

Remote:

Full Remote

Contract:

Full time

Work from:

Philippines

Offer summary

Qualifications:

Bachelor’s Degree preferred, Proven experience in customer service, preferably in auto transport or logistics.

Key responsabilities:

Provide prompt and courteous assistance to customers via phone, email, and chat.
Resolve post-sale inquiries, concerns, and complaints efficiently.
Maintain accurate records of interactions and prepare reports for ongoing service improvements.

SkyeDesk Scaleup https://www.skyedesk.com/

51 - 200 Employees

See more SkyeDesk offers

Job description

Customer Support Representative/Admin

18,000 PHP - 20,000 PHP
Permanent Work from Home, work in the comfort of your home
Independent Contractors Set-up, you can enjoy your salary in full

About the Client:

The client’s automated loan process combined with state-of-the-art technology removes ambiguity. and flags fraud instantly, keeping your safety a priority. Their data analytics and metrics create a unique predictive model that guides loan decisions and keeps your business compliant and secure.

Job Responsibilities:

· Customer Support:

Provide prompt and courteous assistance to customers via phone, email, and chat.

Address and resolve post-sale inquiries, concerns, and complaints efficiently.

Offer detailed information about services, pricing, and transport processes.

· Issue Resolution:

Investigate and resolve issues related to transport delays, damages, and other service-related problems.

Coordinate with internal teams, including logistics, operations, and claims departments, to ensure swift resolution.

· Customer Relationship Management:

Develop and maintain strong, long-lasting relationships with customers.

Follow up with customer’s post-transport to ensure their satisfaction and gather feedback.

Identify opportunities to upsell additional services or future transport needs.

· Documentation and Record Keeping:

Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints.

Prepare reports on customer feedback, issues, and resolutions to help improve service quality.

· Continuous Improvement:

Suggest improvements based on customer feedback and observed service issues.

Participate in training sessions to stay updated on company policies, services, and industry trends.

· Customer Education:

Educate customers on best practices for preparing vehicles for transport.

Provide guidance on the claims process in the event of transport-related damages.

Requirements

· Bachelor’s Degree preferred

· Proven experience in customer service, preferably in the auto transport or logistics industry.

· Excellent communication and interpersonal skills.

· Strong problem-solving abilities and attention to detail.

· Proficiency in using customer service software, databases, and tools.

· Ability to work independently and as part of a team.

· Amenable to work in the evenings shifts and weekends.

Benefits

18,000 PHP - 20,000 PHP
Permanent Work from Home, work in the comfort of your home!
Independent Contractors Set-up, you can enjoy your salary in full.

About Skye Desk:

Skye Desk is a fast-growing global remote staffing company headquartered in Australia. The exciting new brand is an extension of a leading Australian recruitment company expanding into the global outsourcing market with the view of significant growth and expansion over the next 24 months. The business is committed to continuous improvement of its people and pride itself on employee engagement development.