Internal Controls Manager

Job Title:  Internal Controls ​​Manager 

Reports to Global Head of Internal Controls 

PART A: THE JOB 

Our Global Risk and Assurance team is looking to recruit exceptional individuals to help us on our journey to mature the Governance, Risk and Controls (“GRC”) function in Belron and across its group of international brands.  

You will have the unique opportunity to support the business with its global transformation programmes, standardising and improving our ways of working enabled by the latest cloud technology (Oracle Fusion, Salesforce, Workday etc). Our role is to build a Centre of Excellence that advises and assures the business on managing its risk. Your purpose in this role is to: 
 

Advise on best practice financial controls design and operation  

Empower the business to take ownership of their risks and controls  

Assure controls operation through ongoing monitoring and testing programmes  

Develop your skills, experiences, and expertise across other risk subject areas to deliver an exceptional experience for our globally recognised and trusted brands 

ii) PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES: 

WHAT DOES THE JOBHOLDER HAVE TO ACHIEVE? (PRIMARY RESPONSIBILITIES)    

You will support Belron during an exciting period of change, and bring your ideas and experience to help build the new Global Internal Controls Centre of Excellence. 
 
Key responsibilities include: 

• Define and evolve the controls standards and frameworks, cascading these across the Group  

• Work with our co-source partners on controls design, test and build activities into future state processes and technologies 

• Represent the internal controls agenda in various programme and governance forums with senior stakeholders 

• Work across functions to identify unmitigated risks and issues, and problem solve appropriately 

• Design and build periodic and ad hoc progress reporting including escalation of risks, issues and decisions needed by stakeholders 

• Build and maintain relationships with key stakeholders across countries and functions (e.g. Finance Directors, Country General Managers, Regional Finance Directors etc.) 

• Continuous controls improvement across the Group through optimisation activities such as better use of technology to increase controls automation 

• Work with countries to ensure they comply with Belron’s global controls standards and frameworks, providing support to address any deficiencies  

• Support in the preparation, review and issuance of reports for the Group Executive Committee, Audit Committee and other relevant forums 

• Develop and execute controls monitoring and testing  

• Coach, guide and educate senior business stakeholders (and their teams) to ensure they understand controls expectations, understand their responsibilities and apply the necessary frameworks. 

• Drive delivery of controls activities on time and within agreed budgets 

• Other ad hoc activities e.g. conducting controls training, producing and reviewing controls deliverables (e.g. RCM / RACMs), supporting ITGCs / IGTCs, implementation and launch of GRC tooling etc. 

• Think creatively sharing your ideas to help build a “best in class” Global Controls Centre of Excellence 

PART B: THE PERSON 

Your skills, knowledge and experience will play an important part in your success in this role. So will your ability and willingness to learn new skills and work with your team as we build something new for the organisation.  

Your performance will be measured in the following ways:  

Partnership: Working with our global brands, our goal is to drive better business outcomes by sharing our collective expertise and advice on controls. You will develop and sustain relationships with stakeholders, working with all functions and geographical areas to help them improve the way they understand and manage risk. 

Expertise: As risk and controls experts, we advise the business on what good risk management and controls look like. You will help our global brands understand what they are doing well and what they could be doing better. You will build credibility with your stakeholders by drawing insightful conclusions on their business operations.  

Your development: As the world becomes increasingly more complex, so do the risks we manage and the knowledge and skills we need to manage them. Working with your line manager, you will identify areas of personal and professional development that supports your growth and meets the needs of the business. 

Team Working: Our personal experiences make us unique and by bringing our different perspectives together we can enable better problem-solving, improving ideas and a shared responsibility. You will collaborate with your team members by providing mutual support, prioritising workloads and developing projects together. 

Problem Solving and Agility: We are a new team supporting a successful but complex global business. You will work on complex problems that require proactive problem solving.  

Level of Education 

This role requires a good understanding of accounting, and ideally an accounting qualification (e.g. CPA, ACCA or other international equivalent) 

Work Experience 

We are looking for individuals that have experience in practice or industry across governance, risk or compliance.  

Knowledge & Skills 

Fluent in English and good communication skills (both written and verbal). Accounting knowledge (for example through audit or finance roles). Experience in transformation programmes is not required but embracing new experiences will help in the absence of this. 

Circumstances 

(distance to office, required start date, ability to travel, work weekends etc.) 

The candidate will be based in the UK which will require regular visits to Egham, Surrey. There will be some modest international travel across our countries required to fulfil the role outlined above. 

Our team is proud supporter of Diversity, Equity and Inclusion, and we are committed to understanding and meeting the needs of a diverse team, including a healthy work-life balance. This includes a flexible work from home approach. 

vi) KEY FACTS / STATISTICS ABOUT BELRON 

Belron is the worldwide leader in vehicle glass repair, replacement and recalibration (VGRRR) with more than 10 major brands including Carglass®, Safelite® Autoglass and Autoglass®. Building on our existing capability and expertise, we are taking an industry leading position in ADAS (Advanced Driver-Assistance Systems) recalibration. In addition, we manage vehicle glass and other insurance claims on behalf of insurance customers. 

Established in 1897, Belron has grown year on year through acquisitions and organic growth culminating in today’s business that spans 40 countries. We have around 29,000 employees, serving 18.2 million customers with a strong focus on customer service quality. In 2019 this was demonstrated with a Net Promoter Score of 84.2% which was the highest score in the history of Belron. Group revenues were EUR 4.2 billion in 2019 with 12.m vehicle glass repair and replacements and over 876,000 recalibrations carried out across the world.  

Belron is committed to its purpose of making a difference with real care - to our customers, our people and to society. This touches every part of our business and means: delivering an outstanding service to our customers and looking after their safety, ​ensuring that Belron is a great place to work for our people, ​having a positive impact on the societies around us, and ​delivering strong returns for our shareholders.​ To deliver our purpose we live by our values – being driven, caring, collaborative and genuine. These are our unchanging principles – they have guided our behaviour since our company began. ​ 

Belron is undertaking a transformation program with the objective of improving the experience of our customers and people through being more efficient and effective. We are doing this by taking a global approach, leveraging the strengths of our company’s size and scale, and working in a joined-up approach that transforms Belron to be a truly ‘best in class’ company. 

vi) CURRENT ENVIRONMENT AND FUTURE POTENTIAL 

Belron is undertaking a transformation program with the objective of improving the experience of our customers and people through being more efficient and effective. We are doing this by taking a global approach, leveraging the strengths of our company’s size and scale, and working in a joined-up approach that transforms Belron to be a truly ‘best in class’ company.