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Software Engineer II - Cloud

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

Experience in Incident Management and Infra Support, Proficiency in Kubernetes, IaaC, DevOps, and Python.

Key responsabilities:

  • Take ownership of incidents and ensure prompt resolution
  • Manage observability issues and customer outages
  • Collaborate with internal teams to optimize infra operations
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Atlan Scaleup https://atlan.com/
201 - 500 Employees
See more Atlan offers

Job description

We are currently expanding our Cloud Operations team and are hiring for Incident Management roles. The role supports our customers across the US and Europe with availability of the Atlan platform. Prior experience in a Infra Support or Incident Management role with a good grasp of Kubernetes, IaaC and DevOps is needed and any experience automating workflows leveraging python scripts is a big plus.

What will you do?
  • Take charge of all incidents and ensure they are being addressed promptly. Own up SLA and SLO for all microservices
  • Rectify and resolve observability issues based on learnings.
  • Manage & Mitigate customer outages and provide timely resolutions.
  • Ensure detailed Incident Management Reports, drive Root Cause Analysis with the team.
  • Communicate & Collaborate with internal teams to optimize infra operations
  • Lead and mentor a team for incident management. May occasionally be needed to work out-of-hours

  • What makes you a match?
  • Prior Experience leading and managing SRE and Incident Management for SaaS firms
  • Ability to work from 8.30 PM to 5.30 AM IST to provide coverage for US time zones.
  • Build and Deploy SOPs and SLO's for overall infra and incident support org
  • Prior experience as a hands-on engineer managing incidents & outages
  • Strong Experience with Kubernetes.
  • Experience with Either Java, Go or Python
  • Cloud Experience with either of AWS, Azure or GCP
  • Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Other Skills

    • Verbal Communication Skills
    • Team Effectiveness
    • Leadership Development
    • Mentorship

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