Cross Border Talents provides international recruitment solutions for Engineering, Information Technology, and Multilingual Customer Support profiles. By facilitating global talent mobility and maintaining an efficient cross-border recruitment process, CBT supports both talent and companies in thriving during the era of intelligent machines. CBT addresses the digital skills shortage with over 300 global recruiters and advanced algorithms. Our business models include Permanent Recruitment, Staff Augmentation, and Talent Leasing (EoR). We are the global market leader in international tech CX recruitment. Why? Since 2013, our HUMAN RECRUITERS have connected over 130,000 tech talents from more than 50 nationalities with companies across the globe. Notably, CBT is the only recruitment company globally awarded three Seals of Excellence by Horizon 2020 SMEI, the EU's research and innovation funding program. Join us on our journey to shape the future of global recruitment and talent mobility! www.cbtalents.com

Job description

Provides telephone and administrative support to the business in relation to call and document management. Performs a basic analysis of information for the correct telephone management, providing a solution to the client in line with the guidelines and values of the company.

Requirements

Be at the forefront of the business, operating via telephone/email to support customers
Establish positive engagement with the customers, build relationships and demonstrate fair treatment
Conduct affordability assessments in order to fully understand each customer's financial situation and, where appropriate, set up reasonable repayment plans
Explain the benefits of reaching their "debt free day", providing clear timescales and information in line with their repayment plans
Provide guidance to customers on the availability of free money advice
Maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation

Knowledge and skills:

Experience in customer service, contact center experience is desirable
Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base
Service oriented and problem solving mindset
Patience and calmness in all situations