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Help Desk Specialist at EX Squared Outcoding

extra holidays

Remote:

Full Remote

Contract:

Full time

Work from:

Anywhere, Latin America

Offer summary

Qualifications:

Proven experience in Help Desk support, Proficiency in English, Knowledge of help desk software and databases, BS degree in IT or related field.

Key responsabilities:

Provide technical support efficiently and accurately
Be the front liner in solving technical issues
Support all assigned areas for customer value
Maintaining company standards for customer satisfaction

EX2 Outcoding SME https://outcoding.com/

501 - 1000 Employees

See more EX2 Outcoding offers

Job description

Become an Outcoder as a Help Desk Specialist

We are looking for a Help Desk Specialist to provide technical support to users efficiently and accurately. You will be considered the firm’s front liner, solve fundamental technical problems, and support all assigned areas. The goal is to ensure that customer value is maintained to the standards set forth by the company.

What you’ll need to be successful:

Proven working experience in providing Help Desk support
Proficiency in English
Working knowledge of help desk software, databases, and remote control
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
BS degree in Information Technology, Computer Science, or equivalent will be a plus

About us: EX² Outcoding is a premier solution provider of a broad range of outsourcing services, combining proven expertise in technology and project execution for companies searching for high-quality software development solutions. We specialize in delivering the best technical solution but also in enhancing that solution creatively by working closely with stakeholders to understand the business context.

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