Offer summary
Qualifications:
Proven work experience in technical support roles, Hands-on experience with various operating systems and tech products, Adept at diagnosing and troubleshooting technical issues, Bachelor's degree in IT, Computer Science, or related field, Certification in Microsoft, Linux, Cisco is a plus.
Key responsabilities:
- Provide enterprise-level assistance to customers
- Diagnose and troubleshoot software and hardware problems
- Install applications, resolve network issues, configure operating systems
- Utilize remote desktop connections for immediate customer support