Account Coordinator - Philippines

NeoWork is currently seeking a detail-oriented and highly organized Account Coordinator to join our team in the Philippines. As an Account Coordinator, you will play a crucial role in supporting the account management team in delivering exceptional customer service and ensuring smooth operations for our clients.

At NeoWork, we are committed to providing innovative solutions and personalized support to our clients. As an Account Coordinator, you will be responsible for assisting with client onboarding, managing client accounts, and maintaining strong relationships with clients.

We are looking for someone with excellent communication and organizational skills, a customer-centric mindset, and the ability to thrive in a fast-paced and dynamic environment.

Responsibilities

• Assist with client onboarding, including gathering client information and coordinating internal processes
• Manage client accounts and handle inquiries and requests promptly and professionally
• Communicate effectively with clients and internal teams to ensure successful service delivery
• Coordinate with cross-functional teams to meet client expectations and project deadlines
• Prepare and maintain accurate documentation and reports
• Proactively identify and address any issues or challenges that may arise
• Maintain strong client relationships and provide ongoing support

Requirements

• At least 2+ years of experience in account coordination or similar roles
• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• Customer-centric mindset with a focus on delivering exceptional customer service
• Ability to work effectively in a fast-paced and dynamic environment
• Attention to detail and ability to handle multiple tasks
• Proficiency in using productivity tools and office software
• Ability to collaborate with cross-functional teams
• Bachelor's degree in Business or related field is preferred
• Owned computer or laptop and stable internet connectivity.
• Knowledgeable in Office 360, Google Apps, and client-facing communication.

Benefits

• We provide comprehensive training for all candidates, regardless of their background or previous experience as a VA.
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
• This is a 100% home-based position
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• In addition to the base salary, performance-based incentives are provided.
• There is an annual review and appraisal process in place.
• There are ample opportunities for professional growth and advancement within the company.