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German Inhouse Rater - Remote in Finland

Remote:

Full Remote

Contract:

Full time

Work from:

Finland, Germany

Offer summary

Qualifications:

Fluent in German and English, Customer care experience is an advantage, Mature with ability to handle sensitive content, Excellent communication skills, empathetic listener, Basic computer knowledge, problem-solving skills.

Key responsabilities:

Evaluate inquiries following company's guidelines
Participate in consensus-building sessions with teams
Understand performance enhancing metrics
Continuous training implementation, cultural awareness maintenance

Job Squad Human Resources, Staffing & Recruiting Startup https://www.jobsqd.com/

11 - 50 Employees

See more Job Squad offers

Job description

Reference: TETA

We offer

Relocation package
Work from home within Finland
Work from office once per month for company activities and meetings
Additional health insurance
6 weeks paid training
Good work-life balance with all weekends off
Bonuses
Discounts on sports and cultural activities
Team-building events

The job

The main purpose of the role is to understand and analyse guidelines as well as providing insights to enhance AI performance for the client. Your daily work will include tasks like these:

Evaluate inquiries according to the company's guidelines, providing input and requesting clarification as needed. These inquiries may involve sensitive or potentially harmful material
Participate in consensus-building and norm-setting sessions with international teams, engaging in productive discussions to reach agreement
Understand statistical and quality metrics to enhance performance outcomes
Implement a continuous training approach
Maintain cultural awareness of contemporary German trends and region-specific subtleties within templates

Your qualifications

💭 You speak and write German and English fluently.

🎓 Experience in customer care is an advantage, but not a must.

Maturity and ability to deal with highly sensitive content (graphic images, among others).

👂🏻 Excellent communication skills with the ability to empathise, listen attentively, and respond effectively to customer needs.

💻 Basic understanding of computer handling. Strong problem-solving and troubleshooting skills, with a proactive approach to finding solutions.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!