Field Service Engineer

Description

Overview: 

Rigaku is a world leader in X-ray diffraction, scattering, fluorescence, imaging analyses, Raman spectroscopy, and thermal analysis equipment manufacturing. Rigaku group's Americas headquarters, Rigaku Americas Holding (RAH), seeks a Content Coordinator with copywriting skills and firsthand experience working in HubSpot. We are looking for a marketer who desires to learn about our technology and products, work with our Subject Matter Experts efficiently, and help us on our journey to implement and embrace inbound marketing in the rather traditional analytical equipment industry.

Rigaku Americas Corporation a division of Rigaku Americas Holding, Inc. is seeking a Field Service Engineer to perform planned maintenance on TXRF, XRF, and XRD instruments. This position will involve the installation; maintenance and repair of Analytical X-ray Equipment, X-ray HV Power Supplies, X-ray Detection Devices, Automation Devices, CCD Cameras, Cryogenic Equipment, and other related devices. This position requires a large amount of travel Monday through Friday with the possibility of some weekend and holiday work. Compensation will consist of both salary and performance-based incentive programs commensurate with experience. 

Responsibilities:

• Perform preventive maintenance (PM) and basic service on our systems.
• Preventive maintenance involves verification of system performance, execution of detailed preventive maintenance protocols, and final verification that the instrument performs to Rigaku’s specification.
•  Basic troubleshooting on-site using Digital Voltmeter (DVM)
• Qualify the instrument after service repair by executing operational and performance protocols including running verifications.                                                       
• Makes travel arrangements and generates individual expense reports.
• Secure customer’s acceptance of preventive maintenance or repair.
• Coordinate customer WebEx sessions, phone support, and lab or fab facility inspection.     
•  Attend certified Rigaku product training in Rigaku factory. 
•  Communicate and work closely with service/support centers. 

Qualifications

Required Qualifications:                                                                                                                                                                                                                

• B.S. Degree or equivalent experience.                                                                                                                                                             
• Minimum 3 years experience diagnosing and repairing mechanical, electro-mechanical and/or electronic equipment.                                     
• Working knowledge of MS Office.
• Basic understanding of network interfacing.  
• Valid Driver’s license.
• Excellent communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
• General understanding of analog electronics, high voltage circuitry/circuits, laser technology, and high vacuum systems.
• Customer focus and interaction and ability to interact and communicate with scientists who typically possess a Ph.D. (or Master’s Degree) in Biochemistry, Biophysics or Microbiology.  
• Strong organizational and prioritizing skills.
• Ability to work independently yet have a team focus.
• Must be responsive and reliable.
• Ability to travel on a routine basis and maintain a current Passport/ VISA as required for international travel.
• Occasional lifting of up to 50 pounds.
• Able to manipulate small hand tools.

Rigaku offers a rewarding work environment and excellent benefits. All applicants are kept in strict confidence. Benefits package including Health, Dental, Vision, STD, LTD, Life insurance, section 125 flexible spending accounts, 401(k) plan and more. Rigaku is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Applicants must be able to legally work in the US.