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Customer Success Engineer with GERMAN

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
Poland, Germany

Offer summary

Qualifications:

BS/MS in Computer Science or related field, Minimum 5 years experience in technical roles, Deep understanding of networking and security.

Key responsabilities:

  • Implement and optimize SASE solutions for customer benefit
  • Provide proactive technical support and act as customer advocate
Infotree Global Solutions logo
Infotree Global Solutions Large https://www.infotreeglobal.com/
1001 - 5000 Employees
About Infotree Global Solutions
Infotree Global was founded in 2002 in a small office in Canton, MI, Infotree Global had a clear mission; To bring the world’s best talent together with the greatest companies producing results through continuous improvement and innovation. From those humble beginnings, Infotree Global has explosively grown from a two-person operation to a global solutions company, functioning in over 150 countries across 5 different continents. Infotree Global proudly serves more than 250 of the Global 1000, numerous government agencies, and some of the world’s largest nonprofit organizations. Our sustained growth is attributed to our focus and commitment to our thousands of full-time professionals. In today’s market, where high-quality dedicated individuals are in demand; Infotree Global recognizes that an emphasis on understanding, achieving, and exceeding our employee’s goals, aspirations and overall experience is paramount. This “people over profits” mindset has yielded tremendous success for our employees and clients. Our employees have a vast array of assignments available across the world to help achieve and exceed their career goals and our clients have motivated, dedicated, and hardworking professionals on their team. We are here to help the best talent work with the greatest companies to produce innovative results in a variety of industries including but not limited to IT, Engineering, Clinical, Skilled Trades, Finance and Accounting. Our mission’s success is supported by several industry awards and accolades. If you are looking for a committed and understanding partner, your search ends here.
See more Infotree Global Solutions offers

Job description

Customer Success Engineer with German



Job Description:

In a rapidly evolving economic landscape, the demand for efficient and innovative IT solutions is crucial. Our company, a leader recognized for excellence in Secure Access Service Edge (SASE) and SD-WAN technologies, is spearheading this transformation. Our commitment to cybersecurity solutions underscores our dedication to creating secure and agile environments for businesses adapting to the hybrid era's complexities.


Role: Customer Success Engineer - SASE Team

Join us in a critical role where your expertise in SASE technologies will help our customers excel in secure digital environments. As a key technical liaison, you'll be instrumental in building strong relationships and guiding seamless security integrations.


Responsibilities:

  • Implement and optimize our SASE solutions to ensure customers meet their business and security objectives.
  • Provide proactive technical support, coordinating with engineering teams for effective solutions.
  • Act as a customer advocate, influencing our product roadmap and enhancing the user experience.
  • Support and educate customers in managing Cloud Security Change Management and Governance programs.
  • Develop risk mitigation strategies to support customer objectives.
  • Become a Subject Matter Expert on our SASE solutions, contributing significantly to customer success and engagement.


Your Impact:

  • Drive customer satisfaction (CSAT) and engagement, identifying opportunities for upselling and improving service delivery.
  • Assess success through metrics such as renewal rates, adoption rates, and overall customer engagement.


Qualifications:

  • BS/MS in Computer Science, Electrical Engineering, or a related technical field.
  • Minimum 5 years of experience in pre-sales, technical support, or consulting roles.
  • Deep understanding of networking and security concepts, with experience in multi-vendor environments.
  • Proficiency in SASE architecture, remote access VPN solutions, and routing protocols.
  • Strong project management and consulting skills, capable of communicating technical issues to both technical and non-technical audiences.
  • Flexibility for after-hours work as necessary.


Next Steps:

Engage with our recruitment team for a comprehensive understanding of the recruitment process. Prepare to discuss your role, team dynamics, and the specifics of this exciting career opportunity, including remote work options and the skills necessary for success.

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Microsoft NetworkingCustomer Relationship ManagementSiebel ArchitectureVPN ClientsSecurity ImplementationProject Management

Other Skills

  • Verbal Communication Skills
Are you interested?

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