On-Call Mental Health Consultant - Acute Care Coordinator

Current employees: Please apply through the employee portal to be considered for this opportunity.

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THIS WORK MATTERS!

**This recruitment will be open until filled. Applicants will be reviewed weekly starting 5/6/24.**

We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment.  At the Multnomah County Health Department, we are all inspired by the mission. We work with communities to advance health equity, protect the most vulnerable, prompt health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities. 

We’re seeking social workers and mental health professionals to join our team as an On-Call Mental Health Consultant - Acute Care Coordinator. 

The Multnomah County Behavioral Health Call Center is a 24-hour, continuous crisis operation that constitutes the hub of mental health services for all residents of Multnomah County and Washington County. The vast majority of services are provided via telephone with approximately 75,000 calls received per year. 

All ACCs answer and triage multiple distinct telephone lines that ring into the Call Center, 24 hours a day, 7 days a week, 365 days a year including:

1) Multnomah County Crisis Line

2)  911 transfers

3)  EASA Referral Line

4)  Emergency Line (major event communication, e.g. terrorist attack, major earthquake, etc.)

5)  Washington County Crisis Line

6) Answer the Mental Health Referral Line, The CATC/Respite referral line, and the 988 transfer line.

The eligible list created from this recruitment may be used to fill future regular, limited duration, temporary, on-call, full or part-time assignments within the department.

As the On-Call Mental Health Consultant - Acute Care Coordinator, duties include:

Crisis Intervention 

• Crisis intervention including risk assessment of clients who may be involved in potentially life threatening situations. 

• Facilitate access to emergency and crisis services for clients as needed, including coordination with 911, mobile outreach, and UWIC/Hawthorn. 

• These functions require the extensive use of computer and phone technology, managing multiple computer screens and programs simultaneously, making rapid clinical decisions, adhering to complex policies and procedures, and concurrent documentation, while attending to a caller on the phone. Touch-typing without looking at one’s fingers is also required.

Advocacy Services and Triage 

• Provide a full spectrum of MMH services to members. 

• Provide advocacy services for members with contracted providers, as needed. 

• Triage and refer to MMH specialists for determination of specialty mental health services not able to be provided by members of MMH’s provider panel, upon request by member/provider, to ensure that client needs are appropriately and adequately addressed.

After-hours Coverage 

• Serve as after-hours coverage for MMH UR (Utilization Review) and for HSO/Washington County Mental Health to ensure that client needs are appropriately and adequately addressed by acute care providers, including: determination of appropriateness of type and amount of services to be provided; authorization, deferral or denial of inpatient treatment authorization requests; documentation of clinical rationale; authorization or deferral for Washington County Mental Health requests for Inpatient, respite, intensive outpatient and partial hospitalization.

• Provide short-term case coordination and follow up for callers with urgent and/or complex needs, including those with specialized health-care needs to ensure that needs are appropriately and adequately addressed by service providers.

TO QUALIFY:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Required Minimum Qualifications:

Education/Certification: Must meet the standards of Qualified Mental Health Professional - (QMHP - R) with the Mental Health & Addiction Certification Board of Oregon (MHACBO) - more information can be found at MHACBO website, current QMHP - C, and/or licensed Board of Oregon (LPC, LCSW, PHD, etc.)

• Graduate degree in psychology or

• Graduate degree in social work or counseling or

• Graduate degree in a behavioral science field
   

Other:  

• This position requires a Background Investigation, which may include being fingerprinted. 

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

Preferred Qualifications/Transferable Skills: 

• Respect and appreciation for ethnic and cultural diversity.

• Ability to apply an equity, intersectional and anti-racist lens. 

• Understands cultural, racial and ethnic factors, including systemic advantage or disadvantage; acculturation, intergenerational immigrant family challenges, effects of trauma during immigration, war, separation from family and/or primary supports, detention, refugee camps, etc.; generational trauma, and any factors related to non-dominant culture affecting mental health and treatment. 

• Ability to provide information/referrals to community mental health providers.

• Crisis intervention, including risk assessment of clients who may be involved in potentially life threatening situations.

• Advanced skills in managing sensitive information and ability to support the community.

• Knowledge of cultures, customs and social experiences of communities experiencing marginalization and barriers to opportunity.

• Ability to exercise good judgment, diplomacy, and tact in dealing with sensitive, complex, confidential information and situations, in addition to acting professionally, and empathically, with individuals, internal/external partners and communities. 

SCREENING & EVALUATION:

REQUIRED: 

The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

1. Attach a Resume demonstrating you meeting minimum qualifications; AND

2. Attach a Cover Letter addressing the following: 

• Demonstrate your experience working with diverse vulnerable populations; and

• How you meet the qualifications for this position; and 

• Why you are interested in the position; 

• Which shift(s) you are interested in; AND

3.Attach a copy of your Oregon Licensure and/or QMHP Certification (if applicable)

Note: Please be mindful of checking your email inbox for messages upon submitting your application. You may be emailed requesting for additional items from the Recruiter or hiring manager. If a response is not received in a timely manner your application may not be considered. 

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of application/ resume and cover letter for minimum qualifications and all required attachments. If you do not address the minimum qualifications in the application, your application will be considered incomplete and will not move forward in the recruitment process.

• Phone screen

• Supplemental Questionnaire

• Oral exam

• Consideration of top candidates

• Background, reference, and education checks

ADDITIONAL INFORMATION:

Type of Position: This hourly union-represented position is eligible for overtime

Type: Represented

FLSA: Non-Exempt

Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our benefits website. 

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

Our Commitment to Safety, Trust and Belonging: Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees.

Teleworking (if applicable): At this time, this position is designated to “routine telework,” meaning you will be working remotely (from home) most of the time. As with all routine telework positions, employees may be required to come into the office on occasion or visit a location in the community. The designation of Routine Telework may be subject to change at a future time. Currently, all employees must reside in Oregon or Washington; the county cannot support ongoing telework from other states.

Salary/Pay: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

Serving the Public, Even During Disasters: Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.  

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

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Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

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