At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.
The Implementation Services team is adding an Application Support Supervisor to provide supervision to a team of application support specialists, and programmers that are instrumental in the implementation of JHA products and services. You will serve as a liaison between JHA and our clients to ensure the successful installation of our products. This group travels extensively and is a close-knit team. This position will work remotely from the United States and will travel about 50% of the time.
What you'll be responsible for:
- Analyzes and recommends resource requirements for installations, including assignment of installation team members. Provides software support predominantly at the customer site.
- Serves as a leader and resource for the installation team members.
- Exercises the responsibility and authority to take steps to ensure a successful installation.
- Identifies items that are outside of the scope of a standard installation and participates in the project pricing activities related to those items.
- Establishes guidelines and timeframes to ensure a successful installation.
- Participates in sales turnover meetings to schedule and determine the scope of the project.
- Documents issues, ensuring they are not repeated in subsequent conversions. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
- Monitors all phases of the installation and escalates issues when necessary.
- Communicate the customer’s needs/expectations with the programmer and team leader.
- Maintains effective communication with the customer throughout the entire project.
- Resolves complex problems and conveys customer feedback to product development staff.
- Performs supervisory duties such as writing performance appraisals, mentoring, and coaching employees, and serves as an escalation point for difficult issues, questions,
- May perform other job duties as assigned.
What you'll need to have:
- 3 years of implementing and supporting software.
- 2 years of financial institution experience.
- Must be able to travel up to 50% which will include overnight and weekends, approximately two times a month for a week at a time.
What would be nice for you to have:
- Bachelor’s Degree.
- 1 year of leadership experience is preferred.
- Superior communication skills.
- IBM System I experience.
- Superior problem-solving skills.
- Experience with Jack Henry’s 20/20 or Silverlake Core platforms.
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.
Why Jack Henry?
At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.
We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.
Culture of Commitment
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.
Equal Employment Opportunity
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
Requests for full corporate job descriptions may be requested through the interview process at any time.
