Customer Support Representative - Advanced Excel Skills

NeoWork is seeking a highly skilled Customer Support Representative with advanced Excel skills to join our team. In this role, you will provide exceptional customer support while leveraging your expertise in Excel to analyze and manipulate data effectively.

At NeoWork, we are a remote-first company that specializes in providing tailored BPO services to startups. As a Customer Support Representative with advanced Excel skills, you will play a vital role in ensuring our clients' success by addressing their inquiries, delivering accurate information, and providing data-driven insights to optimize their operations.

If you are a detail-oriented individual with outstanding communication skills and a deep understanding of Excel, we invite you to join our dynamic and innovative team at NeoWork.

Responsibilities

• Handle customer queries and provide exceptional support via various channels
• Analyze and manipulate data in Excel to identify patterns, trends, and insights
• Create and maintain accurate and detailed reports based on customer data
• Collaborate with cross-functional teams to resolve complex customer issues
• Identify areas for process improvement and propose innovative solutions
• Stay up-to-date with industry trends and best practices
• Deliver exceptional customer experiences and exceed performance targets

Requirements

• Proven experience as a Customer Support Representative or similar role
• Advanced skills in Excel, including data analysis and manipulation, vlooker, pivot table creation, etc.
• Excellent written and verbal communication skills
• Strong problem-solving abilities and attention to detail
• Ability to handle complex customer issues and provide effective solutions
• Experience in creating and maintaining reports using Excel
• Ability to work collaboratively in a remote team environment
• Strong time management and organizational skills
• Passion for delivering exceptional customer experiences

Benefits

• We provide comprehensive training for all candidates, regardless of their background or previous experience as a VA.
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
• This is a 100% home-based position
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• In addition to the base salary, performance-based incentives are provided.
• There is an annual review and appraisal process in place.
• There are ample opportunities for professional growth and advancement within the company.