CallTek is a leading white label Enterprise Service provider delivering 24/7 engineering, software development and customer support to technology companies world wide currently servicing more 20,000 buildings and 1M enterprise network appliances. CallTek provides the highest level of engineering and customer service including global contact centers that are fluent in five major languages. With more than 5,000 team members and more than 15 years, CallTek has exclusively represented Internet Service Providers, Managed Service Providers, Manufacturers and Technology Companies, allowing our partners to focus on the customer. CallTek operates around the globe with 11 locations in five countries including the United States, Guatemala, the Philippines, Honduras and the Dominican Republic and India.

Job description

Staff4Me is currently looking for a skilled and dedicated Wifi Support Engineer to join our team. As a Wifi Support Engineer, you will be responsible for providing technical support and troubleshooting assistance for wifi-related issues. You will collaborate with clients and cross-functional teams to deliver reliable and high-performance wifi solutions.

Responsibilities

Provide technical support and troubleshoot wifi network issues for clients.
Ensure the stable and optimal performance of wifi networks.
Configure and manage wifi access points, controllers, and related network equipment.
Perform site surveys to assess wifi coverage and identify potential issues.
Analyze and resolve network connectivity and performance issues.
Collaborate with network engineers and other stakeholders to integrate wifi networks with existing infrastructure.
Stay up-to-date with the latest wifi technologies and solutions.
Maintain documentation of network configurations, changes, and incidents.
Provide training and technical guidance to clients and other team members.
Conduct regular performance monitoring and reporting of wifi networks.

Requirements

3-5 years of experience as a Wifi Support Engineer or similar role.
Experience with Ruckus is a must
Previously worked with Guestek
Strong knowledge of wifi technologies, protocols, and standards.
Experience in configuring and managing wifi access points, controllers, and related equipment.
Solid understanding of network security principles and best practices.
Proficient in conducting site surveys and performing network troubleshooting.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work well in a team and collaborate effectively with stakeholders.
Relevant certifications such as CWNP, CCNA Wireless, or similar are preferred.
Bachelor's degree in a related field such as Computer Science or Network Engineering.