Customer Service Representative (Mandarin Speaker)

Staff4Me is currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing excellent customer service to both English and Mandarin-speaking customers. This is a great opportunity to utilize your language skills and assist our diverse customer base in a professional and friendly manner.

Responsibilities

• Respond to customer inquiries and provide accurate information in a timely manner.
• Assist customers with product and service-related questions or concerns.
• Navigate and utilize internal systems and databases.
• Resolve customer issues by providing appropriate solutions and alternatives.
• Ensure customer satisfaction and retention by building positive relationships.
• Follow company policies and procedures to ensure consistency and quality.
• Collaborate with internal teams to address customer issues and improve processes.
• Maintain thorough and accurate customer records.

Requirements

• Fluency in both English and Mandarin (spoken and written).
• Prior customer service experience is preferred.
• 1-5 years of relevant experience
• Excellent communication skills and ability to adapt to different customer needs.
• Strong problem-solving and time-management abilities.
• Attention to detail and ability to prioritize tasks.
• Ability to work well in a team-oriented environment.
• Proficiency in using computer systems and software.