CallTek is a leading white label Enterprise Service provider delivering 24/7 engineering, software development and customer support to technology companies world wide currently servicing more 20,000 buildings and 1M enterprise network appliances. CallTek provides the highest level of engineering and customer service including global contact centers that are fluent in five major languages. With more than 5,000 team members and more than 15 years, CallTek has exclusively represented Internet Service Providers, Managed Service Providers, Manufacturers and Technology Companies, allowing our partners to focus on the customer. CallTek operates around the globe with 11 locations in five countries including the United States, Guatemala, the Philippines, Honduras and the Dominican Republic and India.

Job description

GENERAL JOB DESCRIPTION

In this role, Candidate will be researching utility billing details on behalf of our clients to determine if variances in data are due to data entry issues or are anomalies in account usage and need further research.

Major Duties and Responsibility

Research and resolve system identified variances for cost and usage anomalies

Update and correct data in our system

Minor Duties and Responsibility

Contacting utility vendors for additional information on usage or cost changes

Other clerical work to support on-time payment of client's invoices

Requirements

Analytic skills for identifying trends and anomalies
Strong written and verbal customer service and written skills Computer skills. Candidate should have the ability to:
Navigate multiple systems, programs & windows
Simultaneously document call notes & customer/vendor interactions