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Azure Technical Support Engineer

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Texas (USA)

Offer summary

Qualifications:

Bachelor's degree in IT or related field, Active Secret Clearance, 1-3 years of Azure support experience, Active Microsoft Azure certification, Communication skills.

Key responsabilities:

Provide end-user support in Azure network, Investigate and solve technical issues, Maintain technical support documentation, Analyze problems and implement solutions, Ensure compliance with security policies

BDR Solutions LLC Scaleup https://www.bdrsolutionsllc.com/

51 - 200 Employees

See more BDR Solutions LLC offers

Job description

Your missions

BDR Solutions, LLC, (BDR) supports the U.S. Federal Government in successfully achieving its mission and goals. Our service and solution delivery starts with understanding each client's end-state, and then seamlessly integrating within each Agency's organization to improve and enhance business and technical operations and deployments.
BDR is seeking an Azure Technical Support Engineer to join our growing team! This position will be performed virtually from the individual's home office working on EST time schedule. This position requires US Citizenship with an active Secret Clearance.

(Military Veterans are highly encouraged to apply)

Role Overview

The Azure Technical Support Engineer will help our government client build trust and confidence with every person and organization through delivering seamless support experiences. Supporting customers/partners with resolving their issues quickly, helping to prevent future issues and demonstrating new ways to achieve more with their system.

Responsibilities

Providing end-user support to our government client within the Azure network
Review, investigate and solve customer technical issues within and across teams by leveraging troubleshooting tools and practices
Develop and ensure specific technical support and documentation is kept up to date
Ability to analyze and solve problems, identify issues and apply or implement solutions
Comply with all privacy, security and confidentiality policies

Required Minimum Qualifications

Bachelor's degree in information technology, Information Systems, or other related discipline (8 years of additional relevant experience may be substituted for education)

Active Secret Clearance
1-3 years of experience providing support in an Azure cloud environment
Active Microsoft Azure certification (AI 900, AZ 900 or higher)
Experience with Active Directory, SSO configuration, Azure Identity protection, Identity Management and Azure MFA
Excellent written and oral communication skills.
Self-motivated, detail-attentive independent thinker, and desire for continuous learning and improvement

In addition, U.S Citizenship is required. Select applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.

BDR is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.